Franco C.
Junior Claim Support Officer
Open to offersNew to PlatformAbout
Franco S. C. is a dedicated professional currently serving as a Claim Support Officer at QBE, a leading Australian insurance entity. In his role, he is integral in managing claims processes, ensuring timely payment of invoices, and addressing urgent queries from case managers. With proficiency in platforms like Guidewire v4 and v10, as well as Microsoft Office and Excel, Franco excels in maintaining workflow efficiency and inter-departmental support. Previously, he worked at Concentrix under Pearson, providing technical support to educators and students by utilizing systems such as Remote Desktop and OneCRM to aid with course management and technical navigation. Franco also has experience as a Sales Representative at TopDial Inc., where he handled non-voice accounts for a solar panel company, and as a Violin Instructor at CRD Music and Arts Center, focusing on nurturing young musical talents. He has a background in Mechanical Engineering from the University of Cebu, reflecting a strong foundation in technical disciplines.
Experience
Claim Support Officer
QBE · 2024 — PresentEvaluate whether invoices are covered by QBE insurance and respond to urgent queries from case managers. Process various invoices and ensure documentation is forwarded to the appropriate department, while maintaining daily queue completions and allocating tasks for supporting employees.Technical Support Representative
Concentrix - Pearson · 2023 — 2024Provide assistance to teachers and students through chat, call, or email, addressing their queries and directing them accordingly. Facilitate navigation on the Pearson platform, support course registration for students, and aid instructors in course creation while ensuring access to necessary support resources.Sales Representative
TopDial Inc. · 2020 — 2021Manage simultaneous calls to respond to customer inquiries efficiently. Deliver accurate audio recordings, evaluate customer eligibility for products, and conduct surveys. Schedule appointments for qualified customers with product experts and maintain data entry for eligible individuals in a spreadsheet.Violin Instructor
CRD Music and Arts Center · 2018 — 2019Teach young children how to play the violin, adapting to their individual learning styles. Introduce musical concepts, assist in reading musical notes, enhance their skills, and build their self-confidence in performance settings.
Skills & Expertise
Education
- Bachelor of Science in Mechanical EngineeringUniversity of Cebu – Lapu-Lapu & Mandaue · 2014 — 2020
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