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Frank E. — Mid-Level Customer Support Specialist from Philippines

Frank E.

Mid-Level Customer Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Frank E., based in Paciano Rizal, Calamba Laguna, has cultivated a diverse professional background enriched with varied roles and industries. He possesses a Bachelor of Secondary Education Major in English from Iloilo Science and Technology University and a Bachelor of Science in Marine Transportation from John B. Lacson Foundation Maritime University. With seven years of experience as a Call Center Agent at Inspiro Iloilo and TTech Philippines, Frank honed his skills in Customer Support, managing financial and telecommunication accounts, and providing technical support. Additionally, he contributed to Business Development at both Lamudi Philippines and Genpact Philippines. As an English teacher for secondary learners at Metro Korea-Iloilo, Frank further expanded his expertise in language education. His maritime experience includes acting as a Trainee Cadet Officer for a merchant vessel managed by Solpia Marine Ship Management, navigating international waters.

Experience

  • Call Center Agent

    INSPIRO ILOILO
    Provided customer support for various issues.
  • Call Center Agent

    TTECH PHILIPPINES
    Handled customer inquiries for a telco account, offering technical support and managing sales and upgrades of accounts.
  • Teacher of English for Secondary Learners

    Metro Korea-Iloilo
    Taught English to secondary students, focusing on language acquisition and literacy.
  • Business Development Associate

    Lamudi Philippines
    Engaged in business development activities to enhance company growth.
  • Business Development

    Genpact Philippines
    Contributed to business development efforts by identifying opportunities for expansion.
  • Trainee Cadet Officer for Merchant Vessel in International Waters

    SOLPIA MARINE SHIP MANAGEMENT
    Completed training as a cadet officer on a merchant vessel in international waters.

Skills & Expertise

Education

  • Bachelor of Science in Marine Transportation
    John B. Lacson Foundation Maritime University · 2019 — 2022
  • Bachelor of Secondary Education Major in English
    Iloilo Science and Technology University · 2014 — 2018

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