Post a Job Free
4 viewsTalent
Franki — Mid-Level Talent Acquisition Team Leader from Philippines

Franki

Mid-Level Talent Acquisition Team Leader

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishIndonesianTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

Portfolios

1 items
Sign in as an employer to view portfolio files

About

Franki B. is a seasoned professional in Talent Acquisition and Customer Service Management with over five years of experience spanning diverse industries such as HR recruitment, sales, and customer service across Indonesia, Hong Kong, the Philippines, Cambodia, and other regions. As a Talent Acquisition Team Leader at Phoenixfield Inc., he skillfully managed the entire recruitment lifecycle, focusing on expatriate hirings and onboarding, ensuring smooth communication between hiring managers and stakeholders. Previously, as a Talent Acquisition Specialist at Toplink Partners, Franki excelled in candidate management, resume screening, and interview coordination. His roles at Emeritus Software and PT Sapu Lidi Nusantara honed his skills in telesales, customer relationship management, and telemarketing supervision. Additionally, Franki has excelled in roles like Payment Team Leader at Jaquces Daniel Solution Ltd, overseeing financial transactions and compliance, and as Marketing Affiliates Sales Executive for Global B2B Consultancy, where he was instrumental in boosting platform engagement through affiliate marketing strategies.

Experience

  • Talent Acquisition Specialist

    TOPLINK PARTNERS · 2026 — 2026
    Sourced and engaged top talent through job boards, social media, and networking. Reviewed applications to match skills with job requirements and facilitated candidate interviews. Scheduled interviews and coordinated with candidates and hiring managers while serving as the primary point of contact to provide updates and feedback. Communicated recruitment progress and market trends to clients and internal stakeholders.

  • Talent Acquisition Team Leader - HR Recruitment Expat

    PHOENIXFIELD Inc · 2023 — 2025
    Managed end-to-end recruitment and onboarding for all expatriate requirements. Implemented recruitment processes to attract candidates and conducted various types of interviews. Oversaw application screening and maintained online job postings across platforms and social media. Collaborated with head-hunters and third-party recruiters, tracking hires and onboarding statuses. Worked alongside hiring managers and key leaders to fulfill their recruitment needs and prepared onboarding documentation.

  • Tele sales Officer

    EMERITUS SOFTWARE Ltd · 2022 — 2023
    Conducted calls to clients to identify and address their needs and concerns regarding products or services. Provided timely responses to inquiries and offered accurate explanations of potential solutions, ensuring clients felt valued. Fostered strong relationships with clients and collaborated with the Outbound Team to enhance customer service. Monitored sales metrics and maintained detailed records of interactions.

  • Supervisor Telemarketing

    PT SAPU LIDI NUSANTARA · 2020 — 2022
    Assigned tasks and assessed employee performance while motivating staff to optimize productivity. Monitored account activities, including contactability and deposit statuses, and provided regular assistance via MS Teams. Offered constructive feedback to improve sales performance and resolved any arising issues, including salary and bonus targets.

  • Customer Service Manager

    TAISHAN GLOBAL SOLUTIONS · 2019 — 2020
    Addressed customer issues and resolved complaints while managing the customer service team. Held weekly meetings to ensure compliance with procedures and identify operational challenges. Planned and implemented after-sales services to enhance customer satisfaction, monitored trends, and established action plans. Maintained quality standards in service delivery and liaised with various departments for operational efficiency.

  • Payment Team Leader

    JAQCUES DANIEL SOLUTION Ltd · 2017 — 2018
    Oversaw deposit and withdrawal processing for a gaming platform while leading and mentoring the payment team. Monitored transaction handling to ensure efficient processing and conducted investigations into suspicious activities. Enforced KYC and AML protocols, acted as a liaison with Payment Service Providers, and tracked payment-related metrics for reporting to management.

  • Marketing Affiliates Sales Executive

    GLOBAL B2B CONSULTANCY · 2015 — 2017
    Followed up with both active and inactive affiliates while identifying and recruiting high-performing partners to promote the gaming platform. Built and nurtured relationships to optimize player retention and engaged in negotiations on commission structures. Monitored conversion rates and collaborated with content teams to create marketing materials while ensuring compliance with advertising regulations.

  • Accounting Payment

    STUDIO DEZIGN · 2015 — 2015
    Monitored costs related to materials, labor, and project timelines while generating invoices for services. Managed vendor bills and purchase orders, ensuring accurate filing of income and regional sales taxes.

  • Senior Customer Service and Telemarketing

    AQUOZ SOLUTION · 2013 — 2015
    Assisted customers in resolving product-related issues through various communication channels. Provided guidance on registration processes and collaborated with teams to address complex problems. Responded promptly to inquiries, offering accurate information, monitoring feedback to identify trends for improvement.

Interested in this professional?

Sign in as an employer to save this profile or invite Franki to a job.

Sign in as an employer