Franz F.
Mid-Level Customer Service Specialist
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About
Franz F. is a dynamic professional known for delivering exceptional customer experiences through his roles in industries such as teaching, sales, and BPO. He holds a background in Project Management and excels in providing public relations support, teamwork coordination, and leadership development. Franz currently pursues an undergraduate degree in Bachelor of Secondary Education with a major in English at the University of Mindanao. His career history includes handling inbound and outbound calls at Optum Global Solutions and Flatworld Solutions, where he specialized in Effective Communication as an Engagement Specialist and worked on seasonal campaigns. Franz's proficiency in Time Management and Critical Thinking was further honed through his experiences in customer service and teaching, reflecting his commitment to establishing a career in customer service expertise.
Why hire me
You should hire me because I bring years of experience in customer service, administrative support, and client communication. I'm organized, detail-oriented, dependable, and a fast learner who can adapt quickly to new tools and processes. I take ownership of my work, meet deadlines consistently, and am committed to delivering excellent service while helping your business run efficiently.
Experience
Engagement Specialist
OPTUM GLOBAL SOLUTIONS · 2024 — 2024Handled inbound calls while managing engagement activities. Worked as a Subject Matter Expert in a nonvoice account.Seasonal Campaign Specialist
FLATWORLD SOLUTIONS · 2024 — 2024Participated in CCTV monitoring for the Panorama account. Engaged in seasonal campaign tasks.Cold Caller
LAUNCH PAD · 2022 — 2023Executed cold calling tasks for an outbound campaign, focusing on seasonal accounts.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in EnglishUniversity of Mindanao · 2023 — 2024
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