Fratz G.
Mid-Level Virtual Assistant Specialist
Open to offersNew to PlatformAbout
Fratz G. is a Virtual Assistant with nearly four years of experience specializing in fields such as real estate, virtual assistance, and graphic design. He holds a degree in Information Technology and demonstrates strong proficiency in Lead Generation, CRM activities, and Creative Design. Throughout his career, he has excelled as a Personal VA at Remotel, providing high-level administrative support to clients, implementing effective task management systems, and ensuring a 100% success rate in meeting deadlines. In the customer service domain, Fratz has served as a Customer Care Representative at Alorica, handling high-volume inbound calls with a focus on healthcare plans and HIPAA compliance. Additionally, he has worked as a Telemarketer at Bluelink Management Service, generating qualified leads and enhancing customer relationships. His technical skills include proficiency in tools such as Canva, Trello, HubSpot, and MS Office, enabling him to deliver impactful creative and media solutions. Fratz has also made notable contributions as a Real Estate Coordinator & Agent at Pasinaya Homes, where he managed property listings and supported sales operations efficiently.
Why hire me
Employers should hire me because I am a reliable, adaptable, and hardworking professional with experience in customer service, virtual assistance, real estate coordination, and administrative support. My background has helped me develop strong communication, problem-solving, multitasking, and organizational skills. In my customer service experience, I handled inbound inquiries, resolved customer concerns, processed premium billing and payments, and followed strict procedures and confidentiality requirements. I am comfortable working in fast-paced environments while maintaining accuracy and professionalism. I also have experience supporting real estate and virtual assistance tasks, which strengthened my ability to manage schedules, organize information, communicate effectively, and work independently. I am detail-oriented, responsible, and willing to learn new tools and processes. Most importantly, I bring a positive attitude, strong work ethic, and commitment to delivering quality.
Experience
Customer Care Representative
Alorica Philippines · 2025 — 2026Handled high-volume inbound calls for CVS Health members, offering accurate information and support regarding healthcare plans and prescriptions. Assisted with account-related issues while ensuring compliance with HIPAA and company policies, and documented interactions accurately.Telemarketer
Bluelink Management Service · 2026 — 2026Conducted outbound calls to introduce services and generate qualified leads. Helped clients by addressing inquiries and managing objections, while consistently meeting daily call targets and updating CRM systems for organized follow-ups.Personal VA
Remotel | Alex E. (Client) · 2025 — PresentProvided personal and administrative support to a busy client, which involved task management and organization for smooth operations. Maintained regular communication, managed schedules, and produced quality outputs with minimal supervision.Graphic Designer
Freelance · 2023 — 2024Designed visually appealing materials for advertising campaigns, social media, and branding efforts through collaboration with clients to translate their vision into effective designs. Created a variety of marketing materials while utilizing Canva, Adobe Photoshop, and Illustrator.Real Estate Virtual Assistant
Urban Deca Homes (Remote) · 2023 — 2024Assisted estate agents with daily operations, including lead generation, appointment scheduling, and CRM management. Organized and maintained client records while ensuring efficient communication with clients and prospects.Real Estate Agent
SMDC International Corp. · 2022 — 2023Marketed and sold single-family residences through online channels and client presentations. Developed strong client relationships and managed leads effectively to achieve sales targets.Real Estate Coordinator & Agent
Pasinaya Homes · 2020 — 2022Managed transaction coordination, document tracking, and client support in conjunction with real estate sales efforts. Responsible for property listings, contract preparation, and documentation to facilitate smooth deal operations.
Skills & Expertise
Education
- Bachelor of Information TechnologyTaguig City University · — — 2024
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