FRAULIEN A.
Senior Human Resources Manager
Open to offersNew to PlatformAbout
Fraulien H. is a seasoned senior manager with comprehensive experience in human resources organization development and strategy management across the BPO accounting, IT, business process outsourcing, trading, telecommunications, shipping, and insurance industries. Serving as Senior Manager for Aoyama Sogo Accounting Professionals Cebu Corp., she directed HR business partner functions for a Singapore-based BPO accounting firm, leading end-to-end recruitment, employee engagement, and policy formation for workforce growth initiatives. At Sprobe Inc., she oversaw HR operations and general administration for workforce expansion from 20 to over 200 and designed vision, mission, and core company values. Earlier roles include regional HR management at Sea Olympus Marketing Inc., HR generalist leadership at Accenture, and operations head for Smart Communications and Telserv. Fluent in English, Tagalog, and Cebuano, Fraulien H. specializes in benefits program design and operations management within multicultural business environments.
Experience
Senior Manager
Aoyama Sogo Accounting Professionals Cebu Corp. · 2015 — 2025Oversees business relations for a prominent BPO Accounting Firm client based in Singapore. Manages the end-to-end processes for Employee Relations and Engagement, which significantly influences retention and growth. Advises Top Management and Leaders on policy formation.Senior Manager
Sprobe Inc. · 2014 — 2025Advises on HR Operations and provides Administrative Support to establish Human Resources systems, contributing to the personnel growth from 20 to over 200 employees. Focused on Company Policy Formation and initiatives to enhance Employee Relations and Engagement.Senior Manager
Sea Olympus Marketing Inc. · 2013 — 2014Managed the HR Department within a Chinese-owned trading company, handling all HR Processes across nationwide operations. Reported directly to the company President.HR General Specialist
Accenture Inc. · 2007 — 2013Led HR Generalist functions at a new branch in Cebu, facilitating all HR Operations from pre-onboarding to Exit Clearance services. Ensured alignment of policies from the Manila head office.HR Manager
HR Talent Architecture and Employee Engagement – Gothong Southern Philippines · 2006 — 2007Oversaw HR Generalist functions, managing all HR Operations from pre-onboarding to Exit Clearance. Reported to Senior Executive HR Management based in Manila.HR Manager
Grepalife Insurance and Prudential of America · 2001 — 2006Worked as a Marketing Financial Adviser, managing customer servicing and relations processes throughout the nation.Senior Supervisor
Smart Communications Inc. · 1996 — 2002Led overall operations and managed personnel for a call center focused on customer service, overseeing a workforce of over 200 employees.Senior Supervisor
Telserv · 1993 — 1996Directed overall operations for a paging customer service center within the PLDT Group, managing personnel and operations development.
Skills & Expertise
Education
- Bachelor Degree - Bachelor Arts in Mass CommunicationSaint Theresa’s College Cebu · 1989 — 1993
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