Fred J.
Mid-Level Virtual Assistant
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About
Fred John C. is an experienced General Virtual Assistant specializing in administrative support, customer service, and data management for US-based healthcare and e-commerce sectors. With over four years in remote roles, he has managed inboxes, CRM systems, and precise record-keeping tasks while supporting HIPAA-compliant operations. At Virtual Buddy 24/7, Fred John handled case updates and customer inquiries, coordinated interdepartmental workflows, and maintained digital documentation for audit readiness. As an E-commerce Virtual Assistant with OBI Services, he managed Shopify product listings and inventory, ensuring data accuracy. His freelance digital marketing experience includes social media management, email marketing with Mailchimp, content creation via Canva, and analytics reporting using Google Analytics, all tailored for enhanced campaign performance. Working with tools like Salesforce, AFG Suite 360, and Google Sheets, Fred John delivers reliable virtual assistance across fast-paced, confidential environments.
Experience
E-commerce Virtual Assistant (Shopify)
OBI SERVICES · 2025 — 2026Maintained Shopify product listings by managing titles, pricing, descriptions, images, and variants. Performed regular inventory and catalog data checks, conducted audits for accuracy, and coordinated updates through internal team collaboration to ensure smooth e-commerce processes.General Virtual Assistant / Back Office Support (US-Based Healthcare)
VIRTUAL BUDDY 24/7 · 2024 — 2025Oversaw and maintained customer records for US-based healthcare operations, ensuring accuracy and confidentiality in compliance-focused tasks. Entered data, processed case updates, and facilitated transactions to support daily workflow. Collaborated with internal teams to monitor requests, follow up on outstanding cases, and coordinate timely issue resolution. Organized digital documentation for audits and operational reporting, contributing to efficient administrative processes and reduced errors.Digital Marketing Virtual Assistant
Freelancer/Remote · 2024 — 2025Handled social media platforms such as Facebook, Instagram, and TikTok by preparing and publishing content to encourage brand engagement. Used Canva to design marketing visuals supporting digital promotions. Supported email marketing campaigns through newsletter creation, subscriber list organization, and the scheduling of automated sequences via Mailchimp. Assessed marketing analytics and campaign results using Google Analytics, and contributed to marketing strategy discussions to ensure consistent brand messaging.Customer Support Virtual Assistant
VIRTUAL BUDDY 24/7 · 2023 — 2024Responded to inbound and outbound customer inquiries by phone, email, and chat, providing information, resolving issues, and escalating complex matters according to protocols. Maintained comprehensive CRM documentation for all customer interactions. Ensured productivity, quality, and compliance standards were consistently achieved in a remote setting.Survey & Data Collection Virtual Assistant
OBI SERVICES · 2023 — 2024Made outbound calls to collect survey responses and documented data in alignment with privacy guidelines. Prioritized accurate database entry, maintained consistent productivity, and ensured high standards in response documentation and communication.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Financial ManagemteJose Rizal Memorial State University, Main Campus, Phiippines
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