Fredcel C.
Mid-Level Digital Marketing Virtual Assistant
Open to offersNew to PlatformAbout
An accomplished Digital Marketing Virtual Assistant with over five years of experience across digital marketing, customer support, and administrative operations. He specializes in social media management, content creation, online research, email marketing, and professional communication.
Fredcel has proven experience managing website content, maintaining accurate records, coordinating marketing activities, and supporting day-to-day business operations. As a Technical Support Advisor, he provided high-quality customer support through email and chat, efficiently resolving account concerns while delivering clear and professional solutions.
He is also skilled in CRM and pipeline management, customer relationship management, data organization, and administrative support. With strong attention to detail, problem-solving abilities, and the capacity to manage multiple priorities independently, Fredcel consistently delivers organized, efficient, and reliable support in fast-paced digital and customer-focused environments.
Why hire me
I bring 5+ years of experience, reliability, adaptability, and a strong commitment to delivering quality work. As a Digital Marketing Virtual Assistant, I have experience in social media management, content creation, online research, email marketing, customer support, CRM management, and administrative tasks. I’m not someone who simply waits for instructions. I take ownership of my responsibilities, pay close attention to detail, communicate proactively, and make sure tasks are completed accurately and on time. I’m also a fast learner who can adapt to new tools, systems, and workflows with ease. My goal is simple: make your workload lighter, keep your operations organized, and become someone you can confidently rely on. When you hire me, you’re not just hiring a VA—you’re gaining a dependable team member who is invested in helping your business grow.
Experience
Digital Marketing Virtual Assistant
Doneverse · 2025 — 2026Supported various digital marketing efforts, including social media management, content creation, and email marketing. Conducted online research and handled administrative tasks while ensuring organized records related to day-to-day marketing activities.Technical Support Advisor 2 (Email & Chat)
Project Unicorn · 2024 — 2026Delivered customer support through email and chat channels, addressing account issues and service inquiries. Documented interactions, maintained accurate records, and offered personalized solutions, improving skills in communication and customer relationship management.SME / Financial customer service specialist
Ubiquity · 2020 — 2022provided professional customer support through email and chat. Assisted customers with account-related concerns, troubleshooting, and service inquiries while ensuring clear and timely resolutions. Managed customer information accurately, followed established processes, and maintained a high standard of service. This experience strengthened my communication, problem-solving, technical support, and customer relationship management skills while working efficiently in a fast-paced environment.
Skills & Expertise
Education
- Bachelor of ArtsBacolod Academy for Culinary Arts (BACA) · 2017 — 2019
- High School DiplomaUniversity of St. La Salle - Integrated school · 2009 — 2013
- High School DiplomaUniversity of St. La Salle - Integrated school · 2003 — 2009
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