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Freddie R. — Senior Property Manager from Philippines

Freddie R.

Senior Property Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Freddie R. stands out as a seasoned professional specializing in property and team management. As a Resident Manager at Hello Management, he adeptly oversees tenant communications, lease renewals, and maintenance coordination, while also crafting solutions for escalations and ensuring policy compliance. Previously, at Colorado Realty & Property Management, Freddie enhanced tenant relations and streamlined operations further, demonstrating his comprehensive skills in Property Management. His strategic acumen was honed at REVA Global, where he boosted productivity as a Strategic Accounts Manager, managing call centers and improving departmental performance. Years spent as a Business Coach at Rocket Station enriched his expertise in hiring, training, and leading high-performing teams. Notably, his tenure as a Team Leader at JP Morgan & Chase involved supervising team leads, mentoring, and shaping operational excellence. His career is marked by consistent KPI achievements and significant improvements in tenant satisfaction scores.

Experience

  • PROPERTY MANAGER

    Colorado Realty & Property Management · 2021 — 2023
    Manages tenant relations by addressing concerns and resolves issues effectively. Coordinates maintenance requests and assigns vendors while also handling escalations alongside habitability concerns, ensuring adherence to policies.
  • STRATEGIC ACCOUNTS MANAGER

    REVA Global · 2019 — 2021
    Manages the entire Call Center operations. Focuses on increasing productivity within the department and prepares weekly performance reports as well as departmental invoices. Plans business strategies aimed at enhancing overall performance while addressing client concerns.
  • BUSINESS COACH

    Rocket Station · 2016 — 2019
    Responsible for hiring, training, and coaching call center representatives. Facilitates team meetings and prepares reports, analyzing data to improve operational processes and efficiency. Monitors agent attendance and calls, providing daily coaching and feedback for performance improvement.
  • TEAM LEADER

    JP Morgan & Chase · 2010 — 2016
    Manages team performance and goal achievement, participating in process improvement initiatives. Engages in daily conference calls to discuss service levels and production metrics. Trains, mentors, and certifies assistant team leads while overseeing team leads, peer coaches, and retail bankers.
  • RESIDENT MANAGER

    Hello Management
    Oversees communications with tenants, manages lease renewals, and coordinates move-ins and move-outs. Assigns vendors for maintenance requests, conducts inspections, and prepares delinquency notes along with rent demands and tenant account reviews. Addresses escalations and habitability concerns while ensuring compliance with policies.

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