Fredelina R.

Fredelina R. is an experienced Customer Service Representative with a background in both the BPO and food service industries. At IBEX Global and Comtech Internet Technology Inc., she handled customer inquiries and complaints through voice and non-voice channels, managed account records, and was responsible for data entry, email follow-ups, and training new hires. Her experience at The Wealthy Kitchen included roles as food crew and cashier, where she managed sales, inventory, website design, content, and SEO marketing, as well as responding to inquiries via Facebook. At Royal Imperial Restaurant, she served as head waitress and receptionist, ensuring organized order management for both regular and VIP customers. She is proficient in Microsoft Office Suite, admin support, and familiar with tools such as Google Workspace, Zendesk, Slack, and Zoom.