Fredgine M.
Mid-Level CRM Specialist
Open to offersNew to PlatformPortfolios
About
Fredgine M. is an accomplished Virtual Assistant and CRM Specialist known for her precision and expertise in debt collection and account verification. At Six Eleven Global Solutions, she excelled as a Leads & Account Verification Specialist, where she handled 500 to 800 outbound verification calls daily, ensuring compliance with financial regulations. Her role included maintaining high accuracy in documentation and transferring verified accounts efficiently. Her diverse experience extends to acting as a Collection Specialist for a US-based debt recovery campaign, adeptly managing customer interactions and negotiating repayment plans. She also served as a Quality Assurance Agent, achieving over 95% QA compliance scores. Fredgine's strong skills in CRM management, lead generation via LinkedIn and Facebook, and social media management are complemented by her background in handling customer support tasks within the healthcare insurance sector. Currently, she continues to support administrative and communication tasks for Titan Factory Direct Homes.
Experience
Customer Care & Escalation Specialist – Healthcare PDP Insurance (Medicare Part D)
Alorica Telesevices · 2025 — 2026Provided support for Medicare Part D members regarding billing, claims, and plan benefits. Handled escalated cases, appeals, grievances, and denied coverage determinations while coordinating with healthcare providers, pharmacists, and members to ensure efficient resolution and compliance with CMS.Customer Support & Client Communication | Lead Generation & Prospecting | Appointment Setting & Cold Calling
Titan Factory Direct Homes · 2026 — PresentEngaged in customer support and client communication, leading initiatives in lead generation and prospecting, as well as appointment setting and cold calling.Collection Specialist / Settlement (Remote)
Debt Recovery Campaign | US Based Company · 2024 — 2025Managed both inbound and outbound calls to recover outstanding debts. Negotiated repayment plans and settlements with clients while verifying account information prior to recovery actions and maintaining detailed records of customer interactions and agreements.VA Apprentice – Social Media & LinkedIn Management (Remote) | Part Time
AUSTRALIA Based Company · 2025 — 2025Conducted lead generation and outreach via LinkedIn and Facebook while overseeing CRM updates, data organization, and administrative tasks using Trello. Supported social media management and general virtual assistant operations.Leads & Account Verification Specialist - Third-Party Debt Collector
Six Eleven Global Solutions · 2024 — 2024Executed 500 - 800 outbound verification calls each day, ensuring adherence to financial regulations and company policies. Maintained high accuracy in the verification of accounts and documentation, transferring confirmed accounts to the Debt Closer Department.Quality Assurance Agent (Sales / Insurance Campaign)
Six Eleven Global SolutionsAchieved over 95% QA compliance scores by identifying performance deficiencies and offering constructive feedback. Evaluated customer interactions to enhance service quality and performance metrics.Virtual Assistant - Real Estate Social Media Manager | Zoho CRM
Company not specifiedOversaw social media accounts and posted property listings to generate leads. Conducted outreach, cold calling, and managed CRM updates while scheduling appointments and providing administrative support for lead follow-ups.
Skills & Expertise
Education
- Bachelor of Science in Nursing (Undergraduate)University of Mindanao · 2021 — 2022
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