FREYA S.
Mid-Level Banking Industry Marketing Officer
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Freya B. is a seasoned professional in the banking industry with over 11 years of diverse experience. Having served as a Branch Marketing Officer and Assistant Manager at Philippine Veterans Bank, her role focused on expanding the customer base through the prospecting of individual, corporate, and institutional clients, including PVAO/AFP Pensioners and private corporations. Freya effectively conducted product presentations and ensured the delivery and post-sales requirements of products and services. She also played a key role in fostering client loyalty by cross-selling banking products and consistently offering quality service. Freya possesses mastery of banking products, consistently updating her knowledge to anticipate and understand customer needs, providing valuable financial advice. Her skills include excellent customer service, organizational and interpersonal skills, and a strong command of MS Office. Her previous roles at Philippine Savings Bank as a Remedial and Foreclosure Assistant further showcase her capabilities in handling compliance, preparing foreclosure documents, and liaising with courts for the bank's legal operations.
Experience
BRANCH MARKETING OFFICER ASSISTANT MANAGER
PHILIPPINE VETERANS BANK · 2025 — 2026Aided in expanding the branch's customer base through the acquisition of new-to-bank accounts, which involved prospecting and conducting sales meetings with diverse clients, and managing product delivery and after-sales support. Strengthened existing client relationships by offering quality services and cross-selling additional deposit and loan products. Maintained an up-to-date knowledge of the Bank's products and provided essential financial advice. Collaborated with the Branch Manager to align efforts with branch targets and ensured compliance with banking policies and procedures regarding customer onboarding.BRANCH MARKETING ASSISTANT LEVEL 5
PHILIPPINE VETERANS BANK · 2024 — 2025Assisted in the growth of the branch’s customer base by acquiring new-to-bank accounts through the prospecting of various client types and conducting product presentations. Reinforced relationships with existing clients by delivering quality service and cross-selling additional banking products.CUSTOMER SERVICE ASSISTANT (CSA) LEVEL 5
PHILIPPINE VETERANS BANK – CALOOCAN BRANCH · 2019 — 2024Handled inquiries related to banking products and services, facilitated the cross-selling of products, and prioritized client satisfaction. Processed account openings and conducted face-to-face KYC in compliance with AMLA, verifying clients' legal existence and financial details. Ensured efficient management of over-the-counter transactions and maintained signature cards and account records while safeguarding the confidentiality of sensitive information.REMEDIAL ASSISTANT JC-4
PHILIPPINE SAVINGS BANK · 2016 — 2018Evaluated collateral documents and prepared for Extrajudicial Foreclosure actions on delinquent mortgage loan accounts, ensuring adherence to relevant policies. Coordinated with the securities department for collateral document management and handled the filing process with Regional Trial Courts. Monitored problematic accounts and implemented necessary remedial actions for overdue home loans.FORECLOSURE ASSISTANT JC-4
PHILIPPINE SAVINGS BANK · 2014 — 2016Ensured compliance with established procedures for handling filed Extrajudicial Foreclosure cases and evaluated original loan collateral documents. Processed payments for taxes related to ownership transfers and monitored accounts under processing. Prepared monthly reports on transferred and problematic accounts while safeguarding original documents in compliance with banking policies.REGISTRATION ASSISTANT JC-4
PHILIPPINE SAVINGS BANK · 2012 — 2014Managed compliance with policies while requesting and reviewing original loan collateral documents for ownership transfers. Prepared Title Verification Reports and monitored the status of mortgage loan accounts undergoing transfer. Coordinated with service providers regarding account statuses and ensured accuracy in processing encumbrances related to auto loans.HUMAN RESOURCE ASSISTANT JC-3
PHILIPPINE SAVINGS BANK · 2007 — 2012Verified employee attendance, particularly for officers, and compiled reports related to employee data, payroll, and production. Assisted with special projects involving employee time records and tracked leave time for staff, ensuring adherence to administrative and clerical procedures.
Skills & Expertise
Education
- Bachelor of Science of PharmacyCENTRO ESCOLAR UNIVERSITY · 2001 — 2005
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