Friska I.
Mid-Level Human Resources Business Partner
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Friska I. is an accomplished HR Business Partner with a Bachelor of Psychology from Semarang University, whose career spans over five years within the human resources sector. Her extensive experience includes roles at PT Wingko Semarang Berkah, SPX Express, and Teleperformance Indonesia, where she adeptly managed employee relations, recruitment, and assessment. As a BPO Management Lead at SPX Express, she excelled in vendor management and fulfillment operations, ensuring all communications aligned with the company's vision. At PT. Sarika, she supervised human resources, handling employee contracts and implementing HR policies. Her proficiency in Ms Excel, analytical thinking, and problem-solving has made her a pivotal figure in enhancing HR processes. She has also engaged in various trainings such as Graphology for People Development and KPI and Workload Analysis, further honing her skills in talent management and HR administration.
Experience
BPO Management Lead
SPX Express · 2024 — 2026Oversaw vendor management to ensure fulfillment targets were met. Developed strategies and action plans to align with company goals. Managed team effectiveness and facilitated clear communication across departments to address issues. Ensured vendors met fulfillment expectations by analyzing and resolving related problems.Human Resources Business Partner
Teleperformance Indonesia · 2020 — 2024Maintained employee attendance records and managed absenteeism. Oversaw the preparation and maintenance of various employee contracts. Conducted recruitment and assessments, including psycho tests. Handled HR administration involving payment recaps for casual and daily workers.Human Resources General Affairs
PT Wingko Semarang Berkah (Semarang Wingkorolls) · 2019 — 2020Acted as HR Supervisor and led the Compensation and Benefits team. Facilitated employee relations through onboarding and HR program socialization. Managed employee master data and ensured integration with the HR system. Participated in HR audits, preparing necessary documentation.Human Resources Supervisor
PT. Sarika (Apotek Sarika Group) · 2016 — 2018Handled employee relations and managed contracts. Conducted recruitment and assessments, utilizing various psycho test tools including Graphology. Developed company regulations and standard operating procedures, along with job descriptions. Managed payroll processes and maintained BPJS.Human Resources Administrative
Semesta Hotel · 2016 — 2018Performed administrative functions for human resources operations.
Skills & Expertise
Education
- Bachelor of PsychologySemarang University · 2009 — 2014
- High School Diploma in PharmacySMF Yayasan Farmasi · 2003 — 2006