Froilan R.

Froilan R. is a seasoned Customer Service Specialist with extensive experience in chat and email support, consistently meeting and surpassing KPIs such as high CSAT scores and fast response times. His career spans key positions at companies like Reliasourcing Inc. and DHL Global Forwarding Phils Inc., where he excelled in handling complex logistics processes and customer inquiries with professionalism and empathy. Froilan has a solid background in using CRM systems like Hubspot and Salesforce to maintain accurate client interaction records while ensuring compliance with regulatory standards. His ability to troubleshoot technical issues, assist with account operations, and escalate complex problems showcases his problem-solving skills and adaptability. Froilan's work in diverse industries has honed his capability to multitask under pressure, making strategic and tactical decisions that enhance the overall customer experience. With an educational foundation in Information Technology from Bernardo College, Froilan is equipped with the technical and communication skills necessary to thrive in dynamic environments.