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Fulham J. — Mid-Level IT Infrastructure Specialist from Philippines

Fulham J.

Mid-Level IT Infrastructure Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Fulham J. is an accomplished IT Infrastructure Specialist known for his profound expertise in supporting multi-site environments and adept management of network administration and SaaS platforms. With experience spanning roles from Virtual Staffing Solution OPC to Shopify and Uber Technologies, Fulham has managed IT infrastructure across eight sites, optimizing network, endpoint, and security systems using tools like Cisco Meraki and Fortinet. Adept at deploying ManageEngine Endpoint Central for centralized patching and remote compliance, he has excelled in Microsoft 365 administration and complex endpoint troubleshooting, ensuring seamless IT operations. His tenure at Shopify saw him delivering enterprise-level support for Shopify Plus merchants, while at Uber, he executed deep-dive investigations into escalations, demonstrating his prowess in technical problem-solving. Fulham champions aligning IT infrastructure with business goals, leveraging his dual capability in systems administration and business relationship management.

Experience

  • IT Infrastructure & Business Relationships

    Virtual Staffing Solution OPC · 2024 — 2026
    Oversaw IT infrastructure operations across 8 sites, focusing on network optimization, endpoint management, and security systems. Administered Cisco Meraki and Fortinet environments, ensuring the proper maintenance of VPNs, firewalls, and switches. Implemented ManageEngine Endpoint Central (UEM) for effective patching and remote compliance management. Provided support for Microsoft 365 administration and managed user access and complex endpoint troubleshooting. Directed service desk functions, addressing escalated infrastructure and connectivity issues. Enhanced the onboarding and offboarding processes related to user provisioning and enforcing device compliance. Served as the primary IT liaison for operations, ensuring alignment between infrastructure and business objectives.
  • Plus Merchant Support Advisor

    Shopify · 2023 — 2024
    Provided enterprise-level technical support for Shopify Plus merchants, focusing on platform troubleshooting. Addressed storefront and theme issues utilizing HTML, CSS, browser development tools, and Shopify Liquid. Aided high-value merchants in front-end customization and executed rapid solutions for technical problems.
  • L2 Earner Support

    Uber Technologies · 2022 — 2023
    Handled Tier 2 escalations that required in-depth investigations and root-cause analysis. Coordinated management of high-priority tickets in collaboration with Operations, Safety, and Engineering teams. Interpreted internal compliance policies related to account access and critical system incidents.
  • Quality Analyst / Customer Service Representative

    iQor - American Home Shield · 2021 — 2022
    Assessed customer support interactions to maintain high standards of quality control and ensure compliance with processes.

Skills & Expertise

Education

  • Senior High School Diploma
    Jose C Feliciano College · 2020 — 2021