Fungisani C.

I've spent over five years in customer-facing roles, so I know what it takes to keep people calm, informed, and happy — whether it's a frustrated rider, a banking client, or a telecom customer with a tricky query. I hit my targets (92% CSAT at one role) without losing the human touch. I'm quick with CRM and ticketing tools (Zendesk, Salesforce, HubSpot), and I don't shy away from learning new systems — I recently completed a certification in AI fluency because I want to stay ahead of how support and admin work is changing. Beyond support, I've also built practical admin and organisational skills — scheduling, data entry, document management — plus a creative edge from designing marketing materials. I show up consistently, learn fast, and care about getting the details right.

• Administrative & Design Support (Volunteer)

  NNM Maintenance (Local Construction Company) · 2026 — Present
  -Working 2–3 days/week, providing clerical support, including answering phone calls, responding to routine emails, and greeting visitors and volunteers -Organising digital and paper filing systems for project plans, safety forms -Entering project details, volunteer hours, and material inventories into tracking sheets and databases -Coordinating scheduling for team meetings, site visits, and volunteer shifts -Tracking office and project supplies, reporting shortages to the supervisor -Designed promotional posters using Canva and created the company's business card design

• Customer Support Specialist

  Bolt E-hailing · 2019 — 2021
  - Handled high volumes of customer enquiries via chat and email -Resolved issues quickly while maintaining a positive customer experience -Explained app features and technical issues in simple terms -Maintained strong communication and problem-solving under pressure

• Customer Support Representative

  Capitec Bank · 2016 — 2018
  - Assisted 40–60 banking clients daily with account enquiries, card issues, digital banking, and general support. - Verified customer information while adhering to banking security and compliance procedures. - Resolved first-line customer queries, escalating complex cases where necessary. -Maintained accurate customer records and interaction notes in the CRM system. - Educated customers on digital banking services, improving first-time resolution. - Consistently achieved service level agreements (SLAs) and quality standards. - Demonstrated empathy and professionalism while handling sensitive customer concerns. - Worked effectively in a fast-paced environment while maintaining high levels of accuracy.

• Office Administrator

  Phandu communications · 2014 — 2017
  - Managed office operations and provided administrative support at Phandu Communications, resulting in improved efficiency and organisation. - Coordinated events and meetings, ensuring smooth execution and timely communication. - Developed and enforced office policies, enhancing operational standards. - Supervised administrative staff, providing feedback for improved performance.

• Call Centre Agent

  WNS Global Services · 2011 — 2014
  -Consistently exceeded KPI targets through consultative and relationship-driven strategies, delivering outstanding customer service experiences via phone and web. - Engaged swiftly and professionally with customer enquiries, showcasing extensive product and service knowledge to address needs effectively. - Managed high call volumes of 85-100, resolving account and product issues promptly and accurately. - Provided precise organisational information and followed up diligently to ensure customer satisfaction and solution delivery.

• Grade 12

  Lamula Jubilee Secondary School · 2010 — 2010