Fylene D.

Fylene B. is an experienced customer service professional adept at delivering exceptional support in both the telecommunications and financial services sectors. Her tenure at McDonald's in Baguio City provided a solid foundation in customer relations and high-volume service environments, where she excelled as both a service crew member and kitchen associate. Transitioning to the role of a Customer Service Representative at Foundever, she honed her skills in managing inbound calls, displaying proficiency in active listening and customer issue resolution. In subsequent experience with Acquire, she navigated customer inquiries related to financial products via chat and calls. Educated at the University of the Cordilleras and the University of Baguio, Fylene achieved academic honors and developed technical skills in graphic design and video editing, supporting her comprehensive service and problem-solving capabilities.