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gabriel P. — Senior BPO Operations Manager from Philippines

gabriel P.

Senior BPO Operations Manager

Philippines 6+ years
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About

Gabriel G., based in Quezon City, Philippines, is a seasoned BPO professional with over 15 years of experience in technical support, customer service, retention, outbound sales, and team management. His career began as a BPO Agent from 2006 to 2010, providing technical support and customer service via phone and email, he played a crucial role as a retention specialist to minimize customer cancellations effectively. Later, as a Supervisor at LGFG, a UK-based suit company, he managed outbound sales representatives, leading campaigns, and training new hires. From 2011 to 2017, Gabriel honed his supervisory skills at Outsourcing Alliance, managing sales campaigns, optimizing scripts, and coordinating client deliverables. His tenure at XMC as a Sales Manager saw him elevate team performance through strategic KPI monitoring and sales coaching. Currently, as an Online Freelancer, he excels in lead generation, manages virtual assistant teams, handles CRM management, and scales outbound sales campaigns for international clients. Proficient in CRM systems and digital communication tools, Gabriel G. brings a wealth of expertise in sales and management.

Experience

  • Online Freelancer

    null · 2020 — Present
    Facilitated lead generation and appointment setting for clients based in the US. Managed teams providing sales and administrative virtual assistance. Conducted cold calling, handled CRM management, and tracked sales pipelines. Supported social media management along with various administrative responsibilities. Assisted clients in enhancing outbound campaigns and boosting their conversion rates.

  • Sales Manager

    XMC · 2019 — 2020
    Oversaw outbound sales teams and daily operations of campaigns. Monitored KPIs while implementing strategies for performance enhancement. Conducted training and coaching sessions for sales agents. Managed client reporting and focused on campaign optimization to improve revenue performance.

  • Supervisor

    LGFG (UK-based Suit Company) · 2017 — 2018
    Supervised outbound sales representatives while managing lead qualification and appointment setting efforts. Conducted monitoring of calls and provided coaching to agents. Ensured the team consistently met established sales targets on a daily and weekly basis. Assisted with onboarding new hires and their training.

  • Supervisor

    Outsourcing Alliance · 2011 — 2017
    Oversaw outbound sales campaigns spanning multiple accounts. Managed performance, attendance, and productivity of agents. Provided coaching, conducted call evaluations, and supported team development efforts. Assisted with campaign setups and optimizations of scripts while coordinating client deliverables and reporting with management.

  • BPO Agent – Tech Support / Customer Service / Retention

    null · 2006 — 2010
    Delivered technical support to customers through phone and email channels. Handled inquiries related to customer service and resolved issues accordingly. Functioned as a retention specialist aimed at minimizing customer cancellations while maintaining high satisfaction and call quality scores. Consistently achieved performance and productivity targets.

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