Gabriel G.
Mid-Level Order Management Specialist
Open to offersNew to PlatformAbout
Gabriel G. is a seasoned Customer Service Specialist with a proven track record in the telecommunications, facility management, and hospitality industries. His experience includes four years specializing in Order Management at companies such as Verizon Enterprise Solutions and TrueSource, where he processed work requests, managed multiple order priorities, and coordinated with project management teams for efficient delivery. At AmpUp, Inc. and BruntWork, Gabriel expertly handled customer inquiries across email, chat, and phone, employing Salesforce CRM and proprietary systems to troubleshoot technical issues and maintain comprehensive documentation. He also holds technical certifications in food & beverage and housekeeping services, underpinned by hands-on training in restaurant operations. Gabriel’s career is marked by consistent achievement, including OSAT Champion and Extra Mile awards at Verizon, reflecting his commitment to high service standards and operational efficiency.
Experience
CSA - Order Manager
Verizon Enterprise Solutions · 2019 — 2023Handled work requests submitted by the Sales team, verified sales forms, and entered data for the downstream team. Conducted follow-up calls regarding order information and updated customers on their requests. Scheduled activations and tracked orders until completion.CSA - Order Manager
Verizon Enterprise Solutions · 2018 — 2019Verified and input work requests from the Sales Team into the system. Made follow-up calls to provide order information and notified customers with updates. Managed order activations and tracked them until they reached completion, collaborating with the Project Management team across multiple locations.Barista
Tokyo Café · 2013 — 2014Completed a 300-hour internship in restaurant operations, gaining hands-on experience in food and beverage services.Account Specialist
TrueSourceCreated work tickets for technician dispatch aligned with client needs and escalated necessary information upon data entry into systems. Processed work requests of varying priority levels and managed specifics related to customer accounts, including communication with the account team via email when required.Customer Service Specialist
AmpUp, Inc.Responded to customer inquiries via email, chat, and phone professionally and promptly. Assessed customer needs, researched issues to provide resolutions, and addressed concerns effectively. Documented daily issues and corrective actions taken and demonstrated proficiency in troubleshooting basic technical issues utilizing various software platforms. Collaborated with colleagues and external partners to ensure smooth service delivery while adhering to established procedures and accurately documenting customer interactions. Consistently met and exceeded performance metrics, focusing on service quality and efficiency.
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