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Gabriel B. — Mid-Level Administrative Virtual Assistant from Philippines

Gabriel B.

Mid-Level Administrative Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Gabriel B. is a resourceful administrative professional based in Pontevedra, Negros Occidental, Philippines. With over three years of experience, he has cultivated expertise in customer service, remote administrative support, and bookkeeping. He excelled in his role as a Customer Service Representative at Insurance Support Services International Corporation (ISSICO), where he processed death claims and client inquiries efficiently while ensuring compliance with company policies. This role enhanced his ability to coordinate with internal teams, improving processes and client satisfaction. At QuickBooks, Gabriel served as a Bookkeeping Clerk, focused on maintaining accurate financial records and ledgers, ensuring zero compliance errors. His proficiency in CRM tools such as HubSpot, along with advanced skills in the Microsoft Office Suite and Google Workspace, positions him as a valuable asset for remote administrative roles. Gabriel's background in leading client and office operations demonstrates his dedication to improving efficiency and organizational support in any setting.

Experience

  • Customer Service Representative

    Insurance Support Services International Corporation (ISSICO) · 2022 — 2023
    Handled death claims, withdrawals, and client inquiries with accuracy and empathy, ensuring adherence to company policies. Provided prompt resolutions that enhanced client satisfaction and fostered trust in services. Collaborated with internal teams to optimize claim processing and reduce turnaround times.
  • Online Proctor

    Fairtrade Outsourcing (ProctorU) · 2021 — Present
    Authenticated student identities and monitored online examinations to maintain academic integrity. Assisted examinees with technical and procedural aspects, minimizing interruptions during tests. Recorded any irregularities and communicated compliance issues to supervisors for appropriate action.
  • Bookkeeping Clerk

    QuickBooks (Remote Bookkeeping) · 2020 — Present
    Entered daily transactions, including receipts and payments, into QuickBooks while ensuring compliance accuracy. Kept precise ledgers and financial records to assist remote teams. Worked with team members to resolve discrepancies and support seamless financial operations.

Skills & Expertise

Education

  • High School Graduate
    St. Michael Academy of Pontevedra Inc. · — — 2018
  • Elementary Graduate
    Pontevedra North Elementary School · — — 2014

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