Gabriel L.

Gabriel L. is a seasoned WFM RealTime Analyst at VXI Global Solutions in Davao City, with over five years of experience in customer service, technical support, and workforce management. He effectively monitors real-time call volumes and agent availability, delivering valuable performance insights to enhance service levels. In this role, Gabriel excels at generating detailed performance reports that inform strategic decision-making. Previously, he contributed as a Technical Support Representative at VXI Global Solutions, where he handled customer queries and troubleshooting with proficiency in software, hardware, and network issues. Additionally, Gabriel has experience in the healthcare sector as a Health Care Representative at Teleperformance Davao, where he provided comprehensive assistance regarding healthcare services and coverage. With a keen focus on data analysis & reporting, problem-solving, and adherence management, Gabriel continues to drive operational efficiency and maintain high standards of customer care. Fluent in both Filipino and English, he remains adaptable and results-oriented in his professional endeavors.