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Gabriel A. — Mid-Level Customer Service Specialist from Philippines

Gabriel A.

Mid-Level Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Gabriel I. is an experienced Administrative Assistant with over five years supporting technical initiatives to drive sales and enhance client engagement. Adept at calendar and email management, Gabriel has managed complex schedules and high-volume communication for both US and Philippine teams. With eleven years in operational customer service across the tech, billing, collections, and fraud sectors, he has addressed a breadth of client needs through calls, chats, and emails. His decade-long track record as a sales representative includes exceeding targets in aggressive sales environments. Gabriel’s background also features roles in CRM management, bookkeeping using Xero, technical troubleshooting for IT helpdesks, and support roles spanning the golf, telecommunications, and virtual assistant industries.

Experience

  • Supervisor/ Standard Reservationist/ GolfNow Support/ BirdieBug Support/ Indigo Support

    W5 GOLF INC. · 2021 — 2026
    Managed calls, chat interactions, emails, and escalations while providing administrative and support services for both US and PH representatives.
  • Account Specialist/ Billing and Sales Expert / Technical Escalations

    IQOR PHILIPPINES · 2020 — 2021
    Assisted customers with billing, sales, and orders, addressing various inquiries related to mobile phones. Conducted troubleshooting for escalated technical issues regarding mobile devices.
  • Executive Assistant/ Client Excellence Coordinator/ Bookkeeper

    TOA GLOBAL · 2017 — 2019
    Performed administrative tasks including CRM management and calendar coordination between clients. Managed bookkeeping activities for multiple clients, which involved creating CSV files from bank statement PDFs and categorizing transactions for accounts payable and receivable. Prepared month-end financial reports utilizing Xero. Also handled light video editing and captioning.
  • IT HELPDESK OTP 2 (LEVEL 2)

    XBS ATOS · 2015 — 2017
    Provided troubleshooting support for store equipment, including card readers, cash registers, server backups, and network issues at RTS McDonald’s.
  • Freelance Virtual Assistant

    null · 2012 — 2015
    Delivered administrative support, maintenance assistance, and specialized in showings and background checking.

Skills & Expertise

Education

  • Bachelor in Secondary Education English Major
    Rizal Technological University

Photos

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