Gabriel A.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
I am a seasoned Customer Service Specialist with four years of experience in enhancing client satisfaction and retention, within the healthcare, e-commerce, and financial services industries. My expertise include handling complex inquiries and resolving customer issues, leveraging skills such as CRM Management and Documentation & Record Keeping. At Beehive Adaptive Global Solutions Corp, I efficiently managed chat support, resolving sensitive issues and maintaining compliance while providing empathetic client guidance.
At Brandlink Philippines, I excelled in Email Support, solving inquiries and processing transactions with Microsoft Dynamics CRM. Additionally, my role at Concentrix involved assisting healthcare providers with insurance queries and claims, bolstered by his recognition as a top-performing agent. My technical skills include proficiencies in platforms like Salesforce-bedrock and Google Workspace, which shows that I am able to adapt seamlessly to evolving technological demands.
Experience
Chat Support
Beehive Adaptive Global Solutions Corp · 2025 — 2026Managed incoming chat inquiries regarding program status and deposit adjustments, providing clear explanations of impacts and options to assist client decision-making. Collaborated with specialist teams to address sensitive issues, minimizing escalations and achieving timely resolutions within service level agreements. Offered empathetic and accurate support for complex account changes, while ensuring compliance and maintaining detailed documentation.Email Support
Brandlink Philippines (EcoFlow) · 2024 — 2025Addressed customer inquiries received through email, accurately diagnosing issues, presenting clear solutions, and facilitating timely follow-up to enhance customer satisfaction and retention. Handled refunds, returns, exchanges, and price matches with Microsoft Dynamics CRM while adhering to company policy and maintaining accuracy. Conducted research and cross-referenced customer cases to provide compliant resolutions and reduce instances of repeat contacts.Lead Generator
Simple.Biz · 2024 — 2024Executed outbound calls utilizing CallTools autodialer to qualify businesses for website development services. Assessed client needs, presented relevant service options, and arranged qualified leads for transition to the sales team. Recorded lead information meticulously in the CRM to assist with tracking and follow-up processes.Customer Service Advocate
Concentrix · 2022 — 2024Managed a large volume of inbound calls from healthcare providers, providing assistance with member insurance verification and related inquiries to maintain continuity of care. Analyzed provider-submitted claims, medical records, and pre-authorizations for information validation. Kept thorough case notes and documentation to facilitate follow-up actions and promote collaboration across teams. Recognized for consistent quality and reliability as a top-performing representative on a newly introduced account.Legal Transcription
Tech Synergy · 2020 — 2020Transcribed audio recordings from lawyer–interviewee sessions verbatim, incorporating legal formatting, speaker labels, and precise timestamps. Conducted initial quality checks and formatted documents for proofreading, ensuring that transcripts were submitted to proofreaders within tight deadlines for timely reviews. Managed confidential case materials with a strong emphasis on secure file management and adherence to privacy protocols.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyUniversity of the Cordilleras
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