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Gabriela M. — Mid-Level Customer Service Specialist from Argentina

Gabriela M.

Mid-Level Customer Service Specialist

Argentina 3-6 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Gabriela D. is a seasoned professional with over a decade of experience in customer service and sales, excelling in negotiation and customer retention. Currently serving as a Customer Service Representative at Furnished Finder, LLC, she specializes in providing guidance to landlords and travelers, enhancing their experience on the platform. Previously, she achieved impressive sales targets as a Sales Representative with the same company. Her tenure as a Dispatcher for JC Global Group in Medellín involved managing logistics and maintaining broker relationships to boost revenue. At Sheraton Buenos Aires Hotel & Convention Center, she improved financial controls to minimize risks. With a solid footing in hospitality from roles at various Marriott properties, she's been recognized for her integrity and dedication. Gabriela's academic foundation includes a Technician degree in Hospitality, underpinning her strong performance in systems like Opera and Columbus.

Experience

  • Customer Service Representative

    Furnished Finder, LLC. · 2025 — Present
    Provides comprehensive support to landlords and travelers, guiding users through the Furnished Finder marketplace while addressing general inquiries and technical issues.
  • Sales Representative

    Furnished Finder, LLC. · 2023 — 2025
    Engages potential customers through both outbound and inbound calls, converting leads into clients while managing an organized prospect pipeline.
  • Dispatcher – Customer Facing

    JC Global Group. · 2021 — 2023
    Negotiates rates to enhance company revenue and coordinates logistics for drivers in the USA, maintaining strong relationships with brokers.
  • Internal Controls Auditor

    Sheraton Buenos Aires Hotel & Convention Center. · 2020 — 2020
    Trains staff and develops controls to reduce financial risks, improving operational effectiveness across hotels in Buenos Aires.
  • Reservations Agent

    Sheraton Libertador Hotel. · 2017 — 2019
    Manages reservations and cancellations while providing guests with detailed service information and assistance to enhance their experience.
  • Internal Controls Manager

    Marriott Venezuela. · 2016 — 2017
    Supervises operational effectiveness for three Marriott hotels while developing training and controls to mitigate financial risks.
  • Rooms Controller and Front Desk Administrative Coordinator

    JW Marriott Caracas. · 2014 — 2016
    Oversees room assignments and manages guest check-ins/check-outs utilizing the Opera system, while providing support to Front Desk Agents.
  • Front Desk Agent

    JW Marriott Hotel. · 2014 — 2014
    Handles guest relations and payment processing, performing check-ins, check-outs, and concierge services to ensure an exceptional guest experience.

Skills & Expertise

Education

  • Technician degree in Hospitality
    Colegio Universitario de Caracas · — — 2014
  • High School
    U.E "Colegio Domingo Savio" · — — 2007

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