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Gabrielle J. — Junior Quality Assurance Supervisor from Philippines

Gabrielle J.

Junior Quality Assurance Supervisor

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Gabrielle J. is an accomplished professional with extensive experience in quality assurance and customer service. Over a decade-long career with Alorica Teleservices in the Philippines, Gabrielle has progressed from a Customer Service Representative to a Quality Assurance Supervisor, demonstrating a dedicated commitment to excellence and quality control. Gabrielle's proficiency extends to sectors like print media, where she gained valuable skills as a Lay-out Artist. She is well-versed in Adobe Photoshop and basic MS Office applications like Word, Excel, PowerPoint, and Publisher. Her leadership and management capabilities have been recognized through commendations such as the Best TL Agent award in January 2018. Gabrielle's educational journey includes diverse institutions such as Santa Isabel College-Manila and the University of Santo Tomas, which have contributed to her robust language proficiency in both English and Filipino.

Experience

  • Quality Assurance Supervisor

    Alorica Teleservices, Philippines · 2023 — 2026
    Supervised the quality assurance team, ensuring adherence to standards and procedures.
  • Quality Assurance Associate

    Alorica Teleservices, Philippines · 2018 — 2023
    Conducted quality assessments of customer interactions to provide feedback and training support.
  • Customer Service Representative

    Alorica Teleservices, Philippines · 2016 — 2018
    Provided assistance to customers, addressing inquiries and resolving issues efficiently.
  • Lay-out Artist/Filing

    Mucho Fruto Print Shop, Inc. · 2014 — 2016
    Created layouts for print materials and managed filing tasks for organizational purposes.
  • Cashier/Lay-out Artist/Filing

    Mucho Fruto A Ora Co. · 2013 — 2014
    Handled cashier responsibilities while also assisting in layout design and filing tasks.
  • Encoding

    Lambdan Security Agency, Inc. · 2012 — Present
    Performed data entry tasks, ensuring accurate information handling.

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