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Gail M. from Philippines

Gail M.

Philippines 3-6 years
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Languages
EnglishTagalog
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About

Gail M. G. is a distinguished Healthcare Executive with extensive expertise in managing clinical operations and nursing services in complex hospital settings. At The Medical City Clark, she served as the Head of Clinical Operations and Chief Nursing Officer, where she architected and instituted clinical governance frameworks, overseen quality management systems, and led compliance efforts aligned with international accreditation standards, such as JCI and DOH. Gail's strategic insight has been instrumental in advising senior leadership on risk management and strategic transformation, leveraging her proficiency in data analytics and KPI architecture to enhance healthcare delivery. Her tenure also includes pioneering initiatives like the Critical Care Program and FastER, which improved patient throughput and care efficacy. As a Clinical Care Manager at Senior Residence and Dementia Care, she managed comprehensive clinical operations, standardizing care pathways to boost patient outcomes. Gail's contributions in academia include educating future healthcare leaders as a clinical instructor and professor, integrating operational strategies with evidence-based practices.

Experience

  • Head of Clinical Operations / Chief Nursing Officer

    The Medical City Clark · 2024 — 2026
    Managed overall clinical operations, nursing services, and allied health functions with enterprise accountability. Developed and implemented clinical governance systems, including policies and procedural frameworks. Led a hospital-wide quality program, enhancing compliance and accreditation preparedness. Established a KPI framework for data-driven decision-making and performance visibility. Conducted risk assessments to reduce adverse events and fostered a culture of patient safety. Provided strategic advice to the CEO and Board regarding clinical risks and regulatory compliance. Oversaw budget planning and resource allocation to optimize costs while maintaining quality of care. Directed workforce planning and competency development initiatives for nursing and allied health personnel.
  • Clinical Care Manager

    Senior Residence and Dementia Care · 2022 — 2024
    Oversaw clinical operations for dementia and long-term care services, managing comprehensive care pathways and protocols to enhance patient outcomes and satisfaction among families. Led multidisciplinary teams and implemented training programs to boost clinical compliance and competencies. Monitored adherence to regulatory standards and quality benchmarks, and established dashboards for tracking incidents relevant to falls, medication errors, and infection rates.
  • Medical Virtual Scribe Trainer

    360VMA · 2020 — 2021
    Provided training for medical virtual scribes, focusing on accurate documentation and support processes within healthcare settings.
  • Nurse III- Training and Research

    Jose B. Lingad Memorial General Hospital · 2017 — 2020
    Participated in training and research activities focused on nursing practices and patient care management.
  • Assistant Nurse Manager

    The Medical City Clark · 2015 — 2017
    Assisted in the management of nursing services, supporting leadership in clinical operations and staff oversight.
  • Head Nurse

    Angeles University Foundation Medical Center · 2006 — 2015
    Led nursing teams in providing patient care and ensuring adherence to standards and regulations within the medical center.

Education

  • Doctor of Philosophy (PhD) Nursing Education
    University of the Philippines · — — 2023
  • Bachelor of Science in Nursing (BSN)
    Angeles University Foundation · — — 2006