Galle F.

Galle F. is a seasoned professional in customer service and healthcare support, with over 13 years of experience in the BPO industry. Their career began as a Customer Service Representative at T-Mobile, where they managed billing and service issues while maintaining high customer satisfaction. At Spirit Airlines, Galle handled reservations and flight inquiries, adapting swiftly to the fast-paced environment. Transitioning to the healthcare sector, they served as a Healthcare Support Specialist at Humana and UnitedHealthcare, delivering support on member benefits, eligibility, and claims, ensuring HIPAA compliance. Currently, at Centene, Galle is a Healthcare Operations Specialist with a focus on managing member inquiries related to balances and transactions with a leadership mindset. Galle graduated with a Bachelor of Arts in English from Jose Rizal University, underpinning their strong communication skills integral to their professional success.