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Gamini F. — Senior Operations and Service Delivery Executive from Sri Lanka

Gamini F.

Senior Operations and Service Delivery Executive

Sri Lanka 6+ years
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Languages
English
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About

Gamini F. is a seasoned Operations & Service Delivery Executive based in Sri Lanka, with over 40 years of extensive leadership experience in IT services, customer support, business operations, administration, logistics, finance, and project management. With a robust track record of driving operational excellence, he has a history of improving customer satisfaction and building high-performing service organizations. Gamini has significant international experience, having worked for 11 years at a British company in the Sultanate of Oman, and managed relationships with multinational vendors and customers across Sri Lanka and the Middle East. Currently serving as the Head of Operations & Service Delivery at Crosspoint Business Solutions (Pvt) Ltd, Gamini emphasizes driving customer satisfaction and operational improvements. He is also experienced in vendor and partner management, service delivery management, and logistics & procurement. His successful tenure includes leading large teams, managing profit centers, and implementing enterprise-level solutions, enhancing operational efficiency and business growth. Gamini seeks remote opportunities that leverage his deep expertise in operational improvement and customer service transformation.

Experience

  • HEAD OF OPERATIONS & SERVICE DELIVERY

    Crosspoint Business Solutions (Pvt) Ltd · 2020 — Present
    Oversaw all operations and service delivery functions within the company, managing customer support, technical services, administration, procurement, and operational performance. Focused on customer satisfaction initiatives and improvements in operational processes while supporting strategic business planning.

  • HEAD OF ENGINEERING

    Softlogic Computers (Pvt) Ltd · 2015 — 2020
    Directed a nationwide engineering and technical support team of over 60 staff members. Managed customer support operations and service delivery, acting as the chief liaison with international partners like Epson, Zebra, Riello, and Woosim, while participating in international service conferences to represent the organization.

  • HEAD OF OPERATIONS

    Crosspoint Business Solutions Ltd · 2011 — 2015
    Responsible for overall operational profitability as a key partner for Motorola and Zebra Mobile Enterprise Data Capture Solutions in Sri Lanka. Managed workflow across Finance, Procurement, HR, and Sales & Marketing and led the deployment of enterprise-level hardware/software solutions utilizing Barcoding, Mobile Computing, and RFID technologies.

  • BUSINESS CONSULTANT

    Independent Consultant · 2009 — 2011
    Provided consultancy services aimed at enhancing operational efficiency and improving organizational structures.

  • BUSINESS MANAGER, TECHNICAL SERVICES

    Lumen Technologies Ltd (Ceylinco Group) · 2007 — 2009
    Led the Technical Services Division for XEROX Office Automation Products distributor, focusing on service quality and regional P&L targets. Managed spare parts and consumables forecasting, inventory control, and supply chain logistics in collaboration with Xerox global principals.

  • ENGINEERING MANAGER

    Keells Business Systems Ltd (John Keells Holdings Group) · 1997 — 2006
    Advanced from Customer Service Engineer to Engineering Manager, overseeing outsourced service operations and various SLA-driven projects. Led helpdesk and customer support, significantly contributing to ISO quality implementation efforts and ensuring divisional profitability.

  • INFORMATION TECHNOLOGY & OPERATIONS MANAGEMENT

    Airwork Limited · 1985 — 1996
    Managed IT systems including finance-related information systems, network administration, payroll systems, and logistics applications. Developed and implemented business systems for finance, inventory, and workforce management, utilizing dBase IV on DOS.

  • SYSTEMS OPERATOR

    Mahaweli Authority of Sri Lanka, Water Management Secretariat · 1983 — 1985
    Handled DOS/VSE operating systems with CICS/ICCF on IBM 4331 Main Frame System. Engaged in system software tasks and program development for the Canadian Development Agency (CIDA) and NEDECO using FORTRAN 77 for hydro database reporting.

Skills & Expertise

Supply ChainBloggerPodcast EditorContent CreationPersonal AssistantExcel Expert

Education

  • Diploma in Human Resource Management
    Wigan & Leigh University College, London
  • Diploma in Computer Programming
    DP Aids Colombo
  • Certificate in Computer Applications for Science & Technology
    University of Colombo
  • Diploma in Electronics Technology
    St. Joseph's College Radio Laboratory
  • CNA – Novell Networking
    Institution not specified
  • GCE Advanced Level – Passed with Credits on Science (Mathematics) stream
    St Joseph’s College Colombo 10

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