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Garcene E. — Mid-Level Administrative Assistant from Jamaica

Garcene E.

Mid-Level Administrative Assistant

Jamaica 1-2 years
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Languages
English
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About

Garcene E. is a seasoned professional with over five years of experience in the realms of customer service, data entry, and office administration. Currently serving as an Administrative Assistant at Reliable Loss Adjusters, Garcene skillfully supports daily operations by managing documents, maintaining records, and coordinating schedules. Previously, she excelled as a Guest Relations Agent at Grand Palladium Jamaica Resort and Spa, where she enhanced guest satisfaction and coordinated events. With a history as a Customer Service Representative at both Conduent and Mojao Tours Destination, Garcene has demonstrated proficiency in CRM systems and client communication. Her tenure at these roles underscores her capability to resolve inquiries and manage data with precision. Garcene honed her skills at Nysep as a Data Entry Clerk, achieving a 98% accuracy rate in government database management. A Green Island High School alumna, she is adept at utilizing Microsoft Office Suite, cementing her ability to contribute effectively in any administrative or customer support capacity.

Experience

  • Administrative Assistant

    Reliable loss adjusters · 2024 — Present
    Assist with daily office functions, including document preparation, filing, and data management. Engage with clients and insurance representatives to address inquiries professionally. Maintain precise records and support scheduling for efficient workflow.
  • Customer Service Representative

    Conduent · 2022 — 2024
    Manage inbound customer calls and monitor package tracking using sophisticated CRM systems. Address customer issues with precision and professionalism, upholding high service standards. Update and enter customer data accurately to enhance operational efficiency.
  • Guest Relations Agent

    Grand palladium Jamaica Resort and Spa · 2023 — 2023
    Provide outstanding service to over 200 international guests, leading to positive feedback. Quickly address guest complaints to enhance satisfaction and retention. Organize special events and utilize Microsoft Excel for tracking guest requests and data. Work collaboratively with front desk and management to ensure seamless experiences for guests.
  • Data Entry Clerk

    Nysep · 2018 — 2022
    Execute data entry tasks into the government database with high accuracy. Facilitate public programs through systematic record-keeping and comprehensive reporting.
  • Customer Service Representative

    Mojao Tours Destination · 2019 — 2020
    Assist customers, both walk-in and via phone, with their inquiries. Draft resumes, application letters, and other documents using Microsoft Word. Provide diverse administrative support to supervisors and the management team.

Skills & Expertise

Education

  • Sixth Form programme
    Green Island High School · 2020 — 2022
  • CXC
    Green Island High School · 2015 — 2020

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