GARLEN L.
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About
Hi! I’m Garlen, a dedicated and reliable Virtual Assistant with over 5 years of BPO experience in customer service, collections, financial account, healthcare account and technical support.
I’m skilled in handling customer concerns, email communication, problem-solving, multitasking, and administrative tasks. I’m a fast learner, detail-oriented, and comfortable working independently.
I take ownership of my work, follow instructions carefully, meet deadlines, and always strive to deliver quality results. I’m looking forward to helping your business grow and providing dependable support.
Why hire me
You should hire me because I’m dependable, adaptable, and results-driven. With 5+ years of BPO experience, I know how to communicate professionally, solve problems, manage multiple tasks, and work under pressure. I’m a fast learner who takes ownership and always strives to deliver quality work on time.
Experience
Customer Service Associate
Platserv PH Corp · 2025 — 2026Handled customer concerns, inquiries, and account-related tasks while providing efficient and professional support. Maintained accuracy when completing daily responsibilities, followed company procedures, and coordinated with internal teams when needed. Adapted to changing priorities while managing tasks independently and maintaining service quality.Senior Representative Associates
Iqor Philippines · 2025 — 2025Provided technical support for T-Mobile customers by troubleshooting issues, identifying problems, and guiding customers through solutions. Handled complex concerns while maintaining professionalism and customer satisfaction. Documented interactions accurately and followed company procedures. Developed strong technical troubleshooting, critical-thinking, communication, and problem-solving skills.Customer Service Representative
Genpact Philippines · 2024 — 2025Handled customer accounts, outstanding balances, payment concerns, and collection activities. Communicated professionally with customers, discussed payment options, reviewed account details, and provided appropriate solutions. Managed multiple accounts while meeting productivity, quality, and performance goals. Developed strong negotiation, problem-solving, communication, and customer service skills.Customer Service Associates
Optum Philippines · 2023 — 2024Handled customer inquiries and concerns related to healthcare services, accounts, and benefits. Provided accurate information, assisted with issue resolution, and maintained professionalism when dealing with sensitive customer concerns. Managed multiple interactions efficiently while meeting quality and productivity standards. Developed strong communication, problem-solving, attention-to-detail, and customer service skills.Customer Service Representative
Alorica Philippines · 2022 — 2023Provided customer service by handling inquiries, account concerns, requests, and issue resolution. Assisted customers professionally by understanding their needs, providing accurate information, and finding appropriate solutions. Managed multiple interactions efficiently while maintaining quality and customer satisfaction. Strengthened communication, problem-solving, multitasking, and time-management skills.
Skills & Expertise
Education
- Bachelor of Science in Business administrationSt. Vincent College of Cabuyao · 2020 — 2022
- Accountancy and Business administrationKapayapaan Integrated School · 2016 — 2018
Photos
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