Gary P.
Mid-Level BPO Virtual Assistant
Open to offersNew to PlatformAbout
Gary Patrick S. is an experienced Virtual Assistant and operations professional with a focus on the BPO and real estate sectors since 2008. He has supported executives in companies such as Corporate Advantage (Adva Group) and MyOutDesk, handling responsibilities ranging from calendar management, administrative assistance, CRM and data management, to email and chat support. Gary's background also includes roles as Operations Manager at Tutor Corporation Inc., where he oversaw the provision of services, managed client invoices through Xero, and conducted marketing research. He is adept in the use of business tools, including Microsoft Applications, Google apps, Zoho, and Xero. Gary has supported tasks across customer service, sales, technical support, and payroll administration, serving industries such as real estate, education, marketing, and telecommunications.
Experience
Executive Assistant
Corporate Advantage (Adva Group) · 2022 — PresentCoordinates calendar management for appointments, meetings, and lunches with the CEO and partners; handles various administrative tasks; manages CRM and database activities.Real Estate Administrative Assistant
MyOutDesk · 2019 — PresentOversees database and CRM tool management, handles email management and reporting, and manages incoming phone calls and scheduling with vendors and clients for non-sales communication.Operations Manager
Tutor Corporation Inc. · 2017 — 2019Supervised production of goods and provision of services to ensure organizational efficiency and customer satisfaction; generated invoices in Xero, conducted email and calendar management for the CEO, performed marketing research, and utilized tools such as LinkedIn, Google Drive, Podio, Xero, and Wordpress.Virtual Assistant
Contract Control Intl · 2014 — 2019Focused on lead mining according to client job roles, performed data entry for information gathering in Excel, and utilized LinkedIn, Google, and Prophet for assigned tasks.Admin for Payroll
Blue Ocean BPO · 2014 — 2017Collaborated with Human Resources to address payroll concerns, tracked vacation and sick leaves, performed attendance tagging for variable bonus data, and processed payroll runs.Virtual Assistant
Warehouse Exchange · 2014 — 2015Updated CRM systems and managed client email correspondence, tracked invoices, handled data entry, and used Zoho, CRM, and Google for daily functions.Call Center Agent
PA Everyday · 2013 — 2014Responded to customer inquiries and escalated issues as needed.Customer Account Executive
Convergys · 2012 — 2013Answered inbound calls concerning account services, including billing, technical, and merchandise matters.Customer Service Representative
Alorica · 2012 — 2012Handled calls from customers regarding AT&T Mobility service and billing inquiries.Customer Service Supervisor
Customer Benefit Services · 2010 — 2011Provided supervision to agents, offered feedback and coaching, and facilitated meetings.Technical Support Representative
Sykes Asia · 2010 — 2011Assisted customers from the AT&T Southeast 9state Dept. account with troubleshooting and technical concerns.Senior Marketing Consultant (Sales Dep.)
BookWhirl.com · 2010 — 2010Guided customers in selecting appropriate marketing packages for their books.Sales Specialist/Email Support (P.O.C)
Cebu Global Teleservices Inc. · 2008 — 2010Provided support for service, technical, and billing issues through email; composed and utilized management-approved email templates for customer communication.
Skills & Expertise
Education
- Bachelor of Science in Electrical EngineeringInstitution not specified
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