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Gary B. — Senior Sales Consultant from Nicaragua

Gary B.

Senior Sales Consultant

Nicaragua 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Gary A., a seasoned Sales Consultant, boasts over 17 years in the customer service, retention, and sales sectors, managing and developing assets in both B2C and B2B campaigns. Currently with Toscano Floor Designs, he handles inbound sales calls, understanding customer needs and negotiating effectively to exceed sales quotas. Previously, at One Link Nicaragua, he remained among the top five sales agents, utilizing his ability to compare competitor services and navigate customer objections. His role at Sitel saw him excel as a Retention Agent, preventing customer churn with strategic service alternatives. Additionally, as a manager in a family business, Gary handled inventory, product quality, and payroll, further honing his management skills. His adeptness at handling objections, professional sales strategies, and maintaining customer satisfaction underscores his longstanding success in the industry. Gary's communication skills are well-supported by full proficiency in English and Spanish.

Experience

  • Sales Consultant

    Toscano Floor Designs · 2023 — 2024
    Attended inbound calls from potential clients with an upbeat tone, understanding customer needs and presenting service options professionally. Handled objections and negotiated effectively to close sales while performing follow-ups to boost sales quotas.
  • Co-Manager

    Family Business · 2022 — 2023
    Managed operations of a family-owned convenience store, overseeing inventory and in-store product distribution. Ensured product quality and assessed acquisitions for business viability. Managed staff and payroll processes.
  • Sales Specialist

    One Link Nicaragua · 2016 — 2021
    Handled inbound calls from potential clients comparing pricing and services with competitors. Demonstrated knowledge and friendly service, negotiated terms, and addressed objections. Conducted follow-ups to enhance sales performance, ranking among the top 5 sales agents in a campaign of 60 agents.
  • Manager

    Family Business · 2014 — 2016
    Managed overall functions in a family business environment.
  • Retention Agent

    Sitel Nicaragua · 2009 — 2014
    Received inbound calls and engaged customers experiencing service cancellation requests by effectively probing to understand their concerns. Provided service explanations, handled objections, and offered alternatives to enhance customer satisfaction and reduce churn.
  • Customer Service Advocate

    SPI Global · 2009 — 2009
    Attended to inbound customer inquiries, employing active listening to understand caller needs. Provided detailed service explanations and proposed solutions, focusing on achieving customer satisfaction to increase first call resolution.
  • Sales Agent

    Press Two Nicaragua · 2007 — 2009
    Conducted cold calling to small and medium-sized businesses nationwide, effectively navigating gatekeepers to reach decision-makers. Explained online marketing services and their benefits with confidence and knowledge.

Skills & Expertise

Education

  • General Education Diploma
    Thomas Jefferson High School · 1996 — 1999

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