Geco C.
Senior Customer Support Specialist
Open to offersNew to PlatformAbout
Geco C. is a seasoned Customer Support and Technical Support professional based in Bogotá, Colombia, possessing over a decade of experience in client success, customer service, recruiting operations, and independent consulting. He excels in high-volume communication and problem-solving, maintaining strong relationships and delivering optimal customer experiences, particularly in fast-paced, remote settings. Bilingual in English (C1) and native Spanish, Geco has offered exceptional Client Relationship Management and issue resolution across different roles. In his most recent role as an Independent Sales & Client Advisor in Fitness Coaching since 2018, he has consistently generated and retained a solid client base through personalized consultations and strategic engagement. Prior to this, his work at CP & Krell Group and Sitel involved managing recruitment communications and performing in sales and customer care roles, reinforcing his expertise in Problem Solving and Customer Experience. Geco's educational background includes coursework in Marketing & Advertising and a C1 English Certification from Brigham Young University.
Experience
Client Success & Recruiting Operations
CP & KRELL GROUP · 2018 — 2023Oversaw communication with clients and candidates throughout the recruitment process. Carried out initial screenings to evaluate candidate fit and alignment with opportunities. Ensured consistent follow-up with candidates and stakeholders to advance the recruitment processes. Coordinated multiple active recruitment efforts in a deadline-driven setting while building strong relationships through effective communication.Independent Sales & Client Advisor
Self-Employed · 2018 — PresentGenerated client referrals and conducted direct outreach for client acquisition. Developed long-term relationships emphasizing retention and consistency. Conducted personalized consultations to determine client needs and provided tailored solutions. Handled ongoing communication and engagement with clients, maintaining trust and accountability.Sales & Customer Care Representative
Olympus Campaign – Sitel · 2014 — 2017Focused on driving product sales via high-volume inbound and outbound communications. Achieved performance targets in a results-oriented environment. Assessed customer needs to align products accordingly and adeptly managed objections to drive successful transactions. Delivered excellent customer experiences that contributed to retention and recurring interactions.Workforce Manager
Sacred Eden · 2013 — 2014Established and organized workforce operations from inception. Supervised staffing and performance management in high-pressure situations. Utilized data analysis to enhance operational efficiency and inform decision-making.Workforce Coordinator
Sitel · 2012 — 2013Monitored staffing performance in real-time and adjusted resources to meet demand effectively. Provided analytical reports and insights to elevate operational outcomes. Assisted in continuous improvement efforts across different teams.Customer Service Representative / Floor Assistant / Backup Supervisor
Sitel (Sprint Campaign) · 2011 — 2012Supported U.S.-based clients in a dynamic environment. Aided new team members and facilitated day-to-day operations. Took on leadership duties while acting as backup supervisor.Senior Researcher
Grupo Van Tech (World Compliance) · 2007 — 2011Conducted research, performed analyses, and generated client reports. Presented research findings and aided in project execution. Translated legal and technical documents between English and Spanish.
Skills & Expertise
Education
- Marketing & Advertising (Incomplete)Brigham Young University – Utah
- English Certification (C1)Brigham Young University ELC
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