Gemark C.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Gemark C. is an experienced Virtual Assistant and Customer Service Professional with a background in customer support, administrative assistance, sales support, and dispatch operations. With over five years in industries spanning customer service outsourcing, insurance administration, and travel services, Gemark has handled high-volume communications via phone, email, and chat while utilizing CRM systems such as Salesforce and Zendesk. At Full Potential Solutions, Gemark resolved customer inquiries and educated clients on payment processes, and at Senior Planning Services, processed insurance applications and managed appointment scheduling. Additionally, experience as a dispatcher for roadside assistance involved coordinating providers and maintaining accurate dispatch logs. Gemark holds a Bachelor of Arts in Political Science from Ateneo de Davao University and is proficient with tools like Google Workspace and Canva.
Experience
Virtual Assistant
Senior Planning Services · 2025 — 2026Accurately processed and submitted insurance applications. Organized appointments, follow-ups, and callbacks for clients. Verified documentation and assisted in administrative tasks. Clearly communicated policy information to clients.Customer Service Associate
Full Potential Solutions · 2022 — 2025Managed a high volume of customer inquiries through phone, email, and chat. Addressed issues effectively to enhance customer satisfaction and retention. Instructed customers on payment procedures and transaction timelines. Utilized CRM systems to maintain precise records.Dispatcher (Part-Time)
Roadside Assistance · 2021 — 2022Coordinated roadside assistance services and communicated with service providers. Accurately gathered customer, vehicle, and location information. Provided real-time updates on services and monitored case progress. Maintained logs of dispatch activities and service records.Customer Service Sales Representative
Alorica · 2016 — 2020Oversaw hotel reservations, including modifications and cancellations. Promoted additional hotel services and encouraged enrollment in the company Visa card programs. Processed payments securely and ensured adherence to company policies and procedures.
Skills & Expertise
Education
- Bachelor of Arts in Political ScienceAteneo de Davao University · 2022 — 2025
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