Gemma F.

Gemma F. is a dedicated Healthcare Support Professional with over 7 years of experience specializing in healthcare customer service, provider relations, and claims management. As a Provider Contact Center Representative and Case Management Coordinator at EXL Services Philippines, Gemma skillfully handled provider inquiries, verified member eligibility and benefits, and communicated authorization statuses. Her role required maintaining precise medical documentation and supporting the provider network while aligning with compliance standards. Additionally, as a Registered Midwife, Gemma assisted physicians in patient assessments and clinical procedures, managed inventory, and provided patient education. Her robust expertise in medical terminology and effective data entry is complemented by an adeptness with the Microsoft Office Suite and a strong understanding of HIPAA regulations, enabling her to deliver high-quality patient care and operational support. Gemma seeks to apply her comprehensive healthcare knowledge and analytical skills as a Medical Virtual Assistant to enhance patient care efficiency.