Gemma M.
Junior Customer Service Dispatcher
Open to offersNew to PlatformAbout
Gemma A. is an experienced Customer Service Representative specializing in dispatching and telecommunications within the towing services and management industries. Between 2022 and 2024 at Big Time Management, Inc, she worked as an agent and dispatcher, handling technical issues via telephone, inputting data on a closed network, dispatching service requests, explaining vehicle problems, and coordinating with local vendors for exchanges and reservations. Her work at International Towing Services focused on handling incoming and outgoing calls, recording customer interactions, escalating issues, and processing orders and payments. Gemma's expertise includes dispatching, inbound/outbound call management, and order processing, consistently supporting effective customer solutions in high-demand environments.
Experience
AGENT / DISPATCHER
BIG TIME MANAGEMENT, INC · 2022 — 2024Addressed technical issues over the telephone and recorded information using a closed network, including dispatching assistance requests detailing situations, vehicle problems, and locations. Facilitated communication with service providers to support problem resolution, managed two exchanges with local vendors, and coordinated reservation bookings for individuals requiring assistance.AGENT / DISPATCHER
INTERNATIONAL TOWING SERVICESManaged both inbound and outbound calls, documented customer interactions, escalated unresolved customer issues, and handled order processing and payments while performing multitasking activities.
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