Gemmalyn B.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Gemmalyn B. is an experienced Executive and Virtual Assistant with over four years of experience supporting executives, startups, and service-based businesses. Her expertise lies in administrative operations, customer support, CRM management, and social media coordination. Throughout her career, Gemmalyn has skillfully utilized tools like HubSpot and Salesforce to manage client interactions and records efficiently. At Pineapple VA Hub and Integrity First Homecare Services, she coordinated employee schedules, maintained vital documentation, and enhanced social media presence through content creation on Facebook and Instagram. She also demonstrated her organizational prowess by creating standard operating procedures and improving workflow processes. In her role at Thrive & Co Offshore Support, she excelled in multi-channel client communication, ensuring a positive customer experience while managing high-volume inquiries. Her previous experience includes roles in telemarketing and customer service, where she effectively identified business opportunities and maintained strong client relationships.
Experience
Client & Community Support
THRIVE & CO OFFSHORE SUPPORT · 2025 — 2026Delivered multi-channel client support via email, chat, Facebook, SMS, and phone, resolving customer inquiries professionally and promptly. Managed client records and appointment details in HubSpot to maintain data accuracy and organized follow-ups. Scheduled and coordinated appointments using Calendly, collaborating with the team via Slack to facilitate daily operations. Handled a high volume of client communications while ensuring attention to detail and maintaining a positive customer experience.Business Virtual Assistant - Business Support & Marketing Assistant
PINEAPPLE VA HUB | BE WELL BLACK GIRL INITIATIVE · 2025 — 2026Streamlined donor management and administrative processes by maintaining organized records, schedules, and communications. Contributed to organizational growth through the creation of marketing materials, fundraising campaigns, and the preparation of grant applications and pitch decks.Business Virtual Assistant - Administrative & Social Media Assistant
PINEAPPLE VA HUB | INTEGRITY FIRST HOMECARE SERVICES · 2025 — PresentCoordinated email communications, calendars, and schedules for caregivers and nurses to ensure efficient daily operations. Maintained accurate client and employee records, including claims documentation and payroll information. Created and published content for Facebook and Instagram, including graphics and captions, to enhance the online presence of the organization. Developed standard operating procedures, trackers, and administrative workflows to optimize process standardization and ensure timely task execution.Virtual Assistant - Social Media Handling & Email Marketing
CHABAD CONCIERGE | NON-PROFIT ORGANIZATION · 2023 — 2024Provided support to executives and managed daily operations by overseeing calendars and coordinating schedules. Maintained CRM systems and donor databases, ensuring that fundraising records were accurate and up-to-date. Executed weekly email campaigns through Mailchimp and other marketing platforms to promote events and organizational updates. Updated website content and assisted in the creation of digital marketing materials to ensure engaging and accurate online information.Personal Virtual Assistant
Company not specified · 2022 — 2023Assisted in coordinating calendars, meetings, travel arrangements, and daily administrative tasks to support personal and business operations. Helped with budgeting, payroll preparation, and expense tracking, ensuring that financial records were accurate and organized. Improved workflow efficiency through task management, documenting meeting notes, and tracking assignments through completion, while handling confidential information discreetly.Social Media Marketer - DM Appointment Setter
WEWHITEN · 2021 — 2022Managed and scheduled social media content using Hootsuite and Later to ensure a consistent brand presence. Engaged prospective clients through targeted Instagram outreach, converting discussions into booked appointments. Achieved weekly targets for appointment-setting and lead generation through strategic outreach and timely follow-ups. Enhanced customer relationships by providing responsive and professional support to inquiries.Partner Advisor - Telemarketer - Cold Calling
DIRECTORIES PHILIPPINES CORPORATION · 2017 — 2019Generated business opportunities through outbound prospecting, presenting digital marketing services to clients in Visayas and Mindanao. Contributed towards monthly sales targets by identifying client needs, proposing suitable solutions, and following up with qualified prospects. Developed client relationships through effective communication and consistent follow-ups while maintaining records in Salesforce.Customer Service Representative - Mortgage Assistant
TELEPERFORMANCE CEBU · 2015 — 2017Handled high-volume outbound calls to current and prospective customers, effectively conveying services and addressing needs. Updated customer information in CRM systems to ensure accurate records. Resolved inquiries by providing clear information and appropriate solutions, fostering positive customer relationships through professional communication and active listening.
Skills & Expertise
Education
- Bachelor’s degree in Office AdministrationAteneo de Zamboanga University · 2011 — 2015
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