Genalyn P.
Senior Operations Manager
Open to offersNew to PlatformAbout
Genalyn P. is an experienced Operations Manager based in the Philippines, with nearly two decades at Sourcefit Phil Inc, a business process outsourcing firm in Quezon City. She specializes in data analysis, performance monitoring, and process improvement, overseeing remote operations and supervising staff to ensure compliance with company policies. Genalyn has managed hiring, onboarding, and staff development initiatives, focusing on strategies that boost customer satisfaction and streamline operations for increased profit. Her responsibilities also include conducting performance reviews, implementing workflow optimization, and analyzing operational trends to mitigate risks. Previous experience in retail and customer service at Rustans Marketing Corp, SM Mart Inc, and Jollibee Corporation further underscores her capabilities in staff management and customer relations within the retail, outsourcing, and service sectors.
Experience
Operations Manager
Sourcefit Phil Inc · 2007 — PresentConducted performance reviews to identify improvement areas and developed action plans. Supervised staff to ensure compliance with company policies while leading the hiring, onboarding, and training of new employees. Developed strategies aimed at maximizing customer satisfaction and facilitated collaboration among departments. Streamlined operations to enhance profitability and executed initiatives for staff training to meet industry demands. Analyzed data trends to identify bottlenecks, reporting key performance metrics to senior management, and implemented programs to boost employee loyalty.Sales Associate
RUSTANS MARKETING CORP · 2005 — 2007Established customer relationships to encourage repeat business and addressed customer challenges with relevant products. Consistently met monthly sales targets through effective strategies and maintained extensive product knowledge. Assessed customer needs, utilized suggestive selling techniques, and created a welcoming store environment to enhance customer satisfaction.Cashier Checker
SM Mart Inc, Makati Ayala · 2004 — 2005Greeted customers and resolved complaints to ensure a positive shopping experience. Managed transactions efficiently, including scanning items and confirming their quantity against receipts while assisting with bagging and packaging.Customer Service Crew Member
Jollibee Corporation · 2003 — 2004Demonstrated multitasking abilities during peak hours while completing tasks efficiently. Achieved high customer satisfaction levels through attentive listening and empathy, collaborated with colleagues to consistently meet performance goals, and assisted customers in understanding product offerings.
Skills & Expertise
Education
- Diploma in Computer Secretarial/Office ManagementBULACAN POLYTECHNICA COLLEGE · — — 2003
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