Gene A.

Gene Anne M. is a dedicated Customer Service Representative with extensive experience in the healthcare and financial industries. At OPTUM Global Solutions, she demonstrated her expertise in the healthcare field by providing compassionate support to senior members, explaining complex benefits and assisting with inquiries related to copays and insurance claims. In her role as a Financial Specialist at Teletech, she successfully handled inbound calls for a satellite radio provider, focusing on enhancing subscriber growth and customer retention through effectively negotiating plan upgrades. Her skills in CRM platforms such as Salesforce, alongside her fluency in English and Filipino, are complemented by her academic background in Tourism Management from ABE International Business College. With a track record of awards for academic excellence, Gene Anne M. is proficient in Microsoft Office Suite and social media management tools, bringing a wealth of knowledge in customer loyalty and support.