Genelyn F.
Mid-Level Executive Assistant
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Genelyn F. is an accomplished Executive Assistant and Business Operations professional with over 13 years of experience in administration, corporate services, and operations. Based in Abu Dhabi, UAE, she has demonstrated proficiency in supporting executives and managing complex tasks. Her expertise extends to executive calendar management, stakeholder communication, and business documentation. Genelyn excels in maintaining regulatory compliance and bookkeeping, ensuring seamless operations across multiple time zones. She has managed key processes such as visa coordination, corporate bank account applications, and regulatory submissions in the UAE. Having served as a Client Relations Executive at Dubai Multi Commodities Centre, she adeptly processed transactions and maintained client records using Salesforce and other CRM tools. Genelyn's role in retail at Du Telecommunications involved achieving sales targets and managing logistics, further evidencing her versatile skill set. With a Bachelor of Science in Agriculture from Tarlac Agricultural University, she combines technical knowledge with industry-leading administrative operations.
Experience
Administrative Assistant | Business Consultant
German Arabian Advisory and Business Center · 2024 — 2026Oversaw complex calendar management for 3–5 executives, arranging over 30 meetings monthly while resolving scheduling conflicts. Managed a portfolio of 15 client companies, responsible for trade license and regulatory renewals to ensure compliance with UAE requirements. Coordinated visa applications for over 60 employees and family members. Facilitated the incorporation processes for more than 10 companies, handling shareholder documentation and trade license issuance. Prepared and processed 5–10 business center lease agreements monthly, ensuring regulatory compliance. Handled bookkeeping tasks through Zoho Books and QuickBooks, maintaining financial accuracy. Supported operations by managing corporate bank applications and regulatory submissions.Client Relations Executive
Dubai Multi Commodities Centre, UAE · 2024 — 2026Acted as the main contact for DMCC member companies, managing 40–60 client inquiries daily via phone and email. Handled transaction processing and client records in the DMCC Portal and Salesforce CRM. Oversaw 20–30 service requests daily, ensuring compliance with service level agreements. Collaborated with cross-functional teams to address complex inquiries and enhance service delivery. Guided clients through the portal, service requests, and documentation requirements.Senior Retail Sales | Logistics Coordinator
Du Telecommunications, UAE · 2016 — 2022Provided customer support for mobile, internet, and landline services to 40–60 customers daily. Achieved sales targets through consultative selling, upselling, and customer analysis. Managed logistics, delivery schedules, and inventory control to support retail operations. Assisted the Branch Manager with workforce scheduling for a team of 40–50, prepared operational reports, and mentored junior staff.Chat Specialist
AFNI, Philippines (Verizon Wireless, US based clients) · 2015 — 2016Handled multiple live chat sessions while providing support for mobile and internet services. Resolved customer inquiries and maintained accurate CRM documentation. Escalated complex issues and tracked follow-ups to resolution. Exceeded monthly sales targets through consultative selling and achieved performance metrics related to customer satisfaction.Customer Care Specialist
Concentrix, Philippines (Bell Canada, Canada based clients) · 2011 — 2015Managed inbound customer inquiries for technical support across various services, diagnosing issues and escalating when necessary. Transitioned to chat support, managing multiple conversations while maintaining productivity standards. Verified accounts and processed service requests, collaborating with technical teams for service restoration.
Skills & Expertise
Education
- Bachelor of Science in AgricultureTarlac Agricultural University · — — 2010
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