Genemark C.

Gene has an accomplished background in Customer Service and Training with a focus on the business process outsourcing industry. She initially honed her skills as a Customer Service Representative at Concentrix from 2019 to 2023, where she excelled in providing comprehensive product assistance via phone, email, and chat, ensuring customer satisfaction by offering detailed information and support for navigating digital platforms. Her expertise in delivering exceptional service prepared her for a transition to the role of Trainer II at Concentrix from January 2024 to May 2026. In this capacity, she facilitated training for new and existing employees, developing and enhancing training materials to align with operational goals and client needs, while collaborating with various departments to ensure effectiveness. She effectively managed communication channels and organized meetings, leveraging her ability to conduct training and manage inbound and outbound communications. His academic foundation in Business Administration and Marketing Management from the Universidad de Manila complements her professional experience.