Genesis M.

Provided comprehensive executive support by managing calendars and prioritizing tasks to adhere to strategic initiatives and operational deadlines. Coordinated projects across various locations, managing vendor services, equipment procurement, and facility enhancements from planning through execution. Established centralized project management systems (Notion, shared dashboards) to bolster workflow visibility, accountability, and team collaboration. Acted as the primary contact among executives, vendors, and operational teams; sourced quotes, negotiated services, and resolved issues promptly. Developed business communication systems and created SOPs, training materials, and workflow documentation to enhance internal communications. Assisted with HR and recruiting functions by organizing candidate communications, onboarding documentation, and compliance requirements for new hires. Monitored customer experience metrics and online reviews, preparing performance reports and addressing service issues with leadership. Streamlined administrative and operational processes through standardized procedures, documentation organization, and improved communication methods.

Delivered precise real-time interpretation for medical consultations and procedures while ensuring strict confidentiality in line with HIPAA standards. Supported effective documentation and communication between healthcare providers and patients.