Hire Genessa C.: Customer Service | Operations Specialist | Administrative Profession from Philippines

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About

I am a results-driven Customer Service, Operation Specialist, and Administrative Professional with over 5 years of international experience spanning the Philippines and the UAE. I specialize in managing complex client operations, resolving technical grievances, and optimizing administrative workflows across high-pressure industries including facilities management, iGaming, insurance, and telecommunications.

Throughout my career, I have demonstrated exceptional capability in multi-channel client support, CRM management, and compliance enforcement. At BKA Facilities Management in Dubai, I directed client relations and maintenance coordination, authored building-wide notices, and resolved emergency incidents using structured CRM systems. In my previous roles at KMC MAG Solutions and Alorica, I delivered premium support for major sportsbook/iGaming platforms and telecom accounts, consistently meeting high-performance metrics such as CSAT, FCR, and strict international regulatory standards like KYC/AML.

My expertise also extends deep into the insurance and automotive sectors, having successfully managed end-to-end insurance claims, policy generation, vendor liaisons, and warranty tracking at companies like Prestige Autolink Garage, Oona Insurance, and Multi-lift Sales Corp.

I am proficient in a diverse suite of tools and platforms, including Salesforce, Microsoft Dynamics 365, Zoho CRM, CAFM Systems, Microsoft Office Suite, Google Workspace, and various communication and payment tools. Highly organized, adaptable, and detail-oriented, I excel in remote environments where I can streamline operations, boost client satisfaction, and provide robust administrative and customer support. Whether you need a dedicated Virtual Assistant or a seasoned Customer Support Specialist, I bring professionalism, technical fluency, and a proactive work ethic to your team.

Why hire me

You should hire me because I bring over five years of robust, international experience delivering top-tier customer service, administrative support, and operations management across fast-paced industries like iGaming, facilities management, insurance, and telecommunications. I don't just handle tasks—I optimize them. Whether I am resolving critical technical grievances using Salesforce and CAFM systems, managing end-to-end insurance claims, or enforcing strict compliance standards like KYC/AML, I consistently drive results, high CSAT scores, and efficiency. As a reliable remote professional based in the Philippines with hands-on global experience in the UAE, I combine strong organizational skills, technical fluency in tools like Microsoft Dynamics and Google Workspace, and a proactive problem-solving mindset. I am ready to seamlessly integrate into your team, reduce your workload, and elevate your client satisfaction from day one.

Experience

Customer Service Executive
BKA Facilities Management – Dubai, UAE · 2025 — 2025
Directed client relations and coordinated maintenance efforts for a major facilities firm in the UAE. Addressed technical issues and emergency situations through structured CRM management. Facilitated collaboration among cross-functional teams to achieve fast response times and uphold high service standards.
Customer Service Representative
KMC MAG Solutions, Inc. – BGC, Taguig, Philippines · 2024 — 2024
Provided exceptional support for a top sportsbook and iGaming platform using multiple channels. Served as the main point of contact for high-volume inquiries, ensuring user experiences were secure and seamless while adhering to international gaming regulations and responsible gambling practices.
Customer Service Representative
Alorica Teleservices Inc. – Quezon City, Philippines · 2023 — 2023
Handled billing and account inquiries, explained T-Mobile plans, processed payments, and assisted customers with technical and connectivity concerns. I also worked with performance metrics such as CSAT, FCR, and handling time.
Sales and Service Associate
Oona Insurance Corp. – Delegate Office, Marikina City, Philippines · 2023 — 2023
Managed client insurance policies and handled lead generation within the Marikina area. I also assisted clients with their insurance-related needs and maintained good customer relationships.
Sales & Insurance Claims Associate
Prestige Autolink Garage Inc. – Marikina City, Philippines · 2021 — 2022
Acted as a liaison between property owners and significant insurers, such as Western Guarantee and Oona Insurance, to accelerate repair processes. Oversaw all service procedures from initial assessments to final settlements backed by insurance, merging service sales with effective claims management.
Service Crew and Party Organizer
Jollibee Food Corp. – SM Marikina City, Philippines · 2015 — 2015
Provided customer service, handled orders and payments, maintained cleanliness, and assisted with party and event programs. I also coordinated with the kitchen team to make sure orders were served on time.