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Genessa C. — Mid-Level Customer Service and Operations Specialist from Philippines

Genessa C.

Mid-Level Customer Service and Operations Specialist

Philippines 2-3 years
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About

Genessa C. is an adaptable professional with a global track record spanning the Philippines and UAE. As a Customer Service & Operation Specialist, she directed client relations and maintenance coordination for a leading UAE facilities firm, tackling technical grievances through structured CRM management. At KMC MAG Solutions in Metro Manila, she excelled in providing premium support for a sportsbook and iGaming platform, ensuring compliance with international KYC/AML regulations. Her role as a Sales & Insurance Claims Associate at Prestige Autolink Garage Inc. demonstrated her ability to liaise effectively between owners and major insurers to expedite repair claims and drive revenue growth. Genessa's expertise in insurance claims processing and CAFM systems underpins her contributions to the fields of customer satisfaction and operational compliance. Her technical acumen extends to CRM systems like Salesforce and Microsoft Dynamics 365, positioning her as a vital asset in any high-pressure service environment.

Experience

  • Customer Service Executive

    BKA FACILITIES MANAGEMENT · 2025 — Present
    Directed client relations and coordinated maintenance efforts for a major facilities firm in the UAE. Addressed technical issues and emergency situations through structured CRM management. Facilitated collaboration among cross-functional teams to achieve fast response times and uphold high service standards.

  • Customer Service & Operation Specialist

    KMC MAG Solutions, Inc. · 2024 — Present
    Provided exceptional support for a top sportsbook and iGaming platform using multiple channels. Served as the main point of contact for high-volume inquiries, ensuring user experiences were secure and seamless while adhering to international gaming regulations and responsible gambling practices.

  • Sales & Service Associate

    Oona Insurance Corp. (Contract) · 2023 — Present
    Handled client insurance policies and generated leads in the Marikina area.

  • Sales & Insurance Claims Associate

    Prestige Autolink Garage Inc. · 2021 — 2022
    Acted as a liaison between property owners and significant insurers, such as Western Guarantee and Oona Insurance, to accelerate repair processes. Oversaw all service procedures from initial assessments to final settlements backed by insurance, merging service sales with effective claims management.

Skills & Expertise

Customer ServiceCRM ManagementAccount ManagementCustomer Service Representative

Education

  • Bachelor of Science in Tourisim Management
    World Citi Colleges · 2014 — 2019