GENLY C.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Genly C. is a dedicated professional with over five years of experience in roles such as Technical Support Specialist and Prior Authorization Specialist within the customer service and healthcare sectors. His technical expertise was honed at AFNI Philippines as a Tier 2 Technical Support Specialist, where he efficiently resolved advanced technical concerns, demonstrating a strong capacity for problem-solving and customer satisfaction. In his role at Coronis Health Philippines, he managed prior authorization requests, ensuring compliance with policies and collaborating with providers for authorization approvals. During his tenure as an Accounts Receivable Specialist, Genly managed complex healthcare billing accounts, improving collections through meticulous documentation. His proficiency in handling customer inquiries and claims was further exhibited in positions at Optum Global Solutions and Teleperformance Philippines. His solid foundation in problem-solving, critical thinking, and effective communication is underscored by his educational background in Technology and Livelihood Education from Bestlink College of the Philippines.
Experience
Tier 2 Technical Support Specialist
AFNI Philippines · 2025 — 2025Provided assistance to customers facing advanced technical issues and account-related inquiries. Effectively diagnosed technical problems while ensuring high levels of customer satisfaction. Coordinated with internal teams to expedite the resolution of complex cases.Prior Authorization Specialist
Coronis Health Philippines · 2024 — 2024Handled prior authorization requests, ensuring adherence to healthcare policies. Collaborated with providers, insurance companies, and patients to obtain necessary approvals.Accounts Receivable Specialist
Coronis Health Philippines · 2022 — 2024Oversaw healthcare billing accounts and followed up on outstanding claims. Investigated delayed or denied claims to ensure timely resolutions while enhancing collections and account accuracy through meticulous documentation.Healthcare Advocate
Optum Global Solutions · 2021 — 2021Provided support to members regarding healthcare inquiries, benefits, and claims. Maintained confidentiality and professionalism while delivering exceptional customer service.Customer Care Representative (Seasonal)
iQor RMS Collect Philippines · 2021 — 2021Addressed customer inquiries with timely solutions. Fostered positive customer relationships and achieved performance targets.Advanced Technical Support Representative
Teleperformance Philippines · 2021 — 2021Resolved product and service-related technical issues. Guided customers through troubleshooting processes and escalated unresolved matters.Advisor II – Customer Care
Concentrix CVG Philippines · 2019 — 2021Delivered customer support using phone and email channels. Worked to resolve account and service-related issues in accordance with company standards.Subject Matter Expert
Teleperformance Philippines · 2019 — 2019Provided coaching and technical assistance to team members. Helped manage escalations and contributed to enhancing team performance.Retention Specialist
Teleperformance Philippines · 2018 — 2019Engaged with customers to resolve concerns and enhance retention rates. Offered effective solutions and support to mitigate cancellations.Sales Associate
Zabarte Town Center · 2011 — 2017Assisted customers with their purchases and product-related inquiries. Maintained product displays and aimed to achieve daily sales objectives.Wedding / Band / Event Singer
Freelance · 2011 — PresentPerformed at weddings, private events, and live music engagements, showcasing strong interpersonal skills and stage presence.
Skills & Expertise
Education
- Bachelor of Secondary Education (Major in Technology and Livelihood Education)Bestlink College of the Philippines · — — 2015
- Degree not specifiedKalayaan National High School · — — 2012
- Degree not specifiedBagong Silang Elementary School · 2000 — 2006
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