George O.
Senior Workforce Management & Operations Manager
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English
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About
George O. is an experienced Workforce Management & Operations Leader with a background spanning logistics, workforce planning, data analytics, and administrative coordination across various industries including industrial sales, business process outsourcing, logistics, events, travel, finance, and hospitality. At Artchem Industrial Sales Corporation, George supervised warehouse operations and team management using Warehouse Management Systems while ensuring inventory and scheduling accuracy for raw food materials. In workforce management at Probe CX Philippines, he led scheduling, real-time monitoring, and capacity planning using advanced analytics to meet service standards. His analytical and reporting expertise, with tools such as Power BI, Tableau, and Oracle, was further demonstrated at NCH, Microsourcing, and Salmat Services. George’s background also covers digital marketing, administrative support, event planning, and supply chain operations, always grounded in reliable reporting, documentation, and operational efficiency.
Experience
LOGISTICS & WAREHOUSE SUPERVISOR
ARTCHEM INDUSTRIAL SALES CORPORATION · 2025 — 2026Oversaw warehouse operations involving the receipt, storage, and dispatch of raw food materials such as MSG and flour, ensuring adherence to FIFO/FEFO standards and inventory accuracy through regular cycle counts and updates in Warehouse Management System and Intelligence Inventory Management System. Managed executive schedules, handled meeting planning, calendar management, and stock-related email correspondence. Coordinated deliveries for internal and external stakeholders while prioritizing cost efficiency and punctuality. Led warehouse staff, assigning responsibilities, conducting trainings, and maintaining safety and cleanliness protocols, as well as organizing digital records and preparing reports and process documentation.PERSONAL ASSISTANT / EVENTS PLANNER
YOU MATTER EVENTS · 2019 — 2025Planned and coordinated event logistics while supporting administrative and personal assistant functions to ensure efficient operations and successful event implementation. Managed schedules, event documentation, client and vendor coordination, and budget tracking; handled calls, emails, and calendar tasks as well as report preparation and meeting coordination. Provided both part-time and full-time support, maintaining records and facilitating timely task follow-ups.WORKFORCE MANAGEMENT - CAPACITY PLANNING
PROBE CX PHILIPPINES · 2019 — 2024Directed workforce management functions, which included overseeing scheduling, real-time performance monitoring, forecasting staffing requirements, and facilitating adjustments to staffing in collaboration with Operations. Produced detailed performance reports and analytics to identify and address improvement areas. Fostered team development through training and knowledge sharing, maintained client relationships, and handled all aspects of staff movements and productivity tracking.ASSISTANT MARKETING MANAGER - SALES
SUNDSHEIN TRAVEL & TOURS · 2017 — 2019Identified business opportunities to support sales growth, managed client emails and phone inquiries, assisted in executing marketing campaigns and digital content, and tracked customer trends through market research. Facilitated the preparation of sales reports, budget tracking, and kept administrative records organized while providing general support. Started in a part-time capacity before moving to full-time.WORKFORCE MANAGEMENT ANALYST
NCH PART OF GVC · 2018 — 2018Handled monitoring, scheduling, and delivery of various interval-based reports to ensure accuracy and on-time completion. Collaborated with Operations Support to address needs of clients and contact center, and supervised agents to maintain schedule adherence for meeting service levels.WORKFORCE MANAGEMENT ANALYST - RTA / REPORTING ANALYST
MICROSOURCING INC. / SALMAT SERVICES INC · 2014 — 2017Generated and delivered intraday, daily, weekly, monthly, and quarterly reports with a focus on accuracy and meeting deadlines. Oversaw real-time management of daily schedules, absences, and exceptions. Managed short-term workload forecasts, scheduling, and maintained communication with management regarding any workload or staffing changes impacting service delivery.SKIP TRACING AGENT - COLLECTIONS
BAYCORP AU · 2012 — 2014Performed skip tracing functions and contributed to collections tasks as part of the team at Baycorp AU.CATALOGUE SPECIALIST
INGRAM MICRO PHILIPPINES · 2011 — 2012Handled catalogue-related processes at Ingram Micro Philippines, managing data and supporting administrative processes.TEAM LEADER - INVENTORY, SCANNING & DATA ENTRY
SALMAT SERVICES INC · 2010 — 2011Supervised daily inventory management, document scanning, and data entry operations, ensuring records were accurately maintained and compliant with company standards. Oversaw timely data input into the company database and coordinated team activities to achieve productivity objectives.TELSTRA - ADMINISTRATIVE AGENT
SALMAT SERVICES INC · 2011 — 2011Completed administrative support tasks for TELSTRA, including data handling and process coordination as an administrative agent.WEB CONTENT COORDINATOR / IMAGE EDITOR
SALMAT SERVICES INC · 2008 — 2010Coordinated web content and performed image editing, supporting digital content management and publication tasks.TEAM LEADER - WAREHOUSE OPERATIONS MANAGEMENT
SMART TELECOMMUNICATIONS LOGISTICS · 2006 — 2008Supervised all warehouse activities, emphasizing efficient inventory handling, workflow optimization, and compliance with safety requirements. Led team members, provided training and mentorship, and oversaw receiving, storing, picking, and dispatching operations, while conducting inventory audits and cycle counts.ROOM ATTENDANT/BACK OFFICE STAFF
HYATT HOTEL AND CASINO MANILA · 2004 — 2006Carried out room attendant duties and provided back office administrative support within the hospitality setting.TEAM LEADER - DATA CONTROLLER/DATA ANALYST
AMERICAN DATA EXCHANGE CORPORATION · 2003 — 2004Managed data collection, validation, and processing to ensure accuracy and compliance with company policies. Oversaw data entry, cleansing, and storage processes, analyzed trends, generated reports, and supported decision-making with insights. Developed best practices for data management, ensured data confidentiality, and trained team members in data analysis.SERVICE CREW
MCDONALDS INC. · 1999 — 2003Fulfilled service crew functions in a quick-service restaurant environment in Las Piñas City.
Skills & Expertise
Education
- BSBA - MANAGEMENTPHILIPPINE WOMEN’S UNIVERSITY · 2023 — 2024
- BSBA - MANAGEMENTUNIVERSITY OF THE EAST · 1995 — 1998
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