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Georgelys K. — Junior Bilingual Customer Support Specialist from Venezuela

Georgelys K.

Junior Bilingual Customer Support Specialist

Venezuela Less than 1 year
Open to offersNew to Platform
Languages
EnglishFrenchItalianSpanish
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About

Georgelys O. is a seasoned professional with a Bachelor's degree in Modern Languages from Universidad de Margarita. With over five years of experience specializing in customer service, sales, and administrative operations, she has honed her skills in personalized customer engagement and sales promotion, primarily within the retail and remote service sectors. Her role at Premium Brands SAC involved tasks such as managing cash, invoicing, and ensuring transaction accuracy while actively promoting products to bolster sales growth. In her subsequent tenure with Oberstaff, she excelled as a bilingual customer service and sales advisor, managing hotel reservation processes and handling customer inquiries efficiently. Fluent in Spanish, with proficiency in English and basic skills in French and Italian, Georgelys utilizes CRM systems, SAP, and various digital tools to enhance customer experience and streamline sales processes. She seeks to leverage her expertise further in global roles within customer support, virtual assistance, or sales support.

Experience

  • Bilingual Operator / Customer Service and Sales Advisor

    Oberstaff - Remote · 2025 — 2025
    Oversaw the comprehensive customer experience in hotel booking processes, from prospecting to closing sales. Provided telephone and messaging support to bilingual clients (Spanish and English), delivering tailored advice on services, plans, and rates. Managed reservations, modifications, and cancellations while ensuring precision and customer satisfaction. Efficiently resolved incidents, complaints, and technical inquiries from international clients. Processed payments, billing, and refunds related to reservations. Employed CRM tools and telephony systems (Genesys Cloud, Hestia) for customer management and database updates. Generated operational reports to enhance customer service.
  • Cashier / Sales Promoter

    Premium Brands SAC - Peru · 2018 — 2024
    Provided personalized customer service, offering product advice and recommendations to enhance the shopping experience. Managed cash register operations, billing, and payment processing, ensuring accuracy in daily transactions. Engaged in customer acquisition and actively promoted products to boost sales. Utilized SAP and RMS sales systems for recording transactions and commercial tracking. Assisted with inventory control, merchandise management, and administrative processes at the point of sale. Handled customer orders and support through WhatsApp Business, facilitating communication and closing sales.

Skills & Expertise

Education

  • Bachelor's degree in Modern Languages
    Universidad de Margarita · 2014 — 2018

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