Georgenia G.

Georgenia G. is a dedicated Customer Service Professional hailing from Kingston, Jamaica, with over three years of experience providing technical support and customer care. She excels in offering multi-channel support via phone, chat, SMS, and email, demonstrating exceptional communication skills and attention to detail. Georgenia has developed strong capabilities in technical troubleshooting & support, alongside proficiency in tools like Google Workspace, fostering customer relationship management skills. At SSG, she provided empathetic and professional assistance, ensuring high customer satisfaction. Previously, at Ibex Global, she supported a high-volume client base, troubleshooting both software and hardware issues, consistently meeting performance targets. Her educational background features a School Leaving Certificate from Waterford High School and additional expertise through an NCTVET Floral Arrangement certification. Georgenia's adaptability and commitment are further underscored by her participation in a school debating team.