Georgia J.

Georgia J. is a seasoned Customer Service Representative and Sales Expert with over 14 years of experience in dynamic customer service and sales settings, based in St. Catherine, Jamaica. She skillfully managed high-volume incoming calls, achieving a 40% lead conversion rate by leveraging Salesforce CRM. Georgia enhanced customer engagement through upselling, thereby increasing package sales by 35%. At Centerfield and VXI Jamaica Ltd, she was instrumental in driving top-tier package closures and cross-selling opportunities. Proficient in CRM systems, including Salesforce and Zendesk, she streamlined complaint resolution and data management, reducing escalations by 25% and maintaining a 90% data accuracy. Her adept use of scheduling tools like Calendly and Slack improved response times and client satisfaction. Additionally, her competence in social media management tools like Hootsuite led to a 25% rise in engagement. Georgia's educational background includes a High School Diploma from McGrath High School and an Associate of Arts in Communication Studies from Northern Caribbean University.