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Georgie G. — Mid-Level Customer Service Representative from United States

Georgie G.

Mid-Level Customer Service Representative

United States 3-6 years
Open to offersNew to Platform
Languages
English
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About

Georgie G. is a dedicated and professional customer service representative with extensive experience in handling customer inquiries and ensuring satisfaction through various communication channels, such as phone, email, and chat. With a proven track record at companies like Arise, TTEC, ContactUS, and Alorica, Georgie has demonstrated expertise in problem-solving, issue resolution, and maintaining clear communication, particularly in fast-paced and remote environments. At Arise, Georgie coordinated services efficiently for stranded drivers, showcasing remarkable composure under pressure. At TTEC, expertise in sales analytics led to increased sales through informed recommendations. Georgie is also skilled in using tools like Salesforce to improve customer issue tracking and resolution. A strong academic background in Marketing from the University of Texas at Dallas, along with certifications in Google Analytics and HubSpot Content Marketing, further enriches his profile, making Georgie a valuable asset in the customer service industry.

Experience

  • Customer Service Representative

    Arise platform · 2024 — 2025
    Responded to stranded drivers with calmness and efficiency, gathering accurate location and vehicle details. Coordinated dispatch of necessary services while ensuring clear communication regarding estimated arrival times and updates.
  • Customer Service Representative

    TTEC · 2022 — 2023
    Addressed customer inquiries about products, services, billing, and technical issues while employing active listening skills. Provided accurate solutions promptly and maintained a professional demeanor during calls. Managed to meet performance metrics related to quality and call handling.
  • Customer service

    ContactUS · 2020 — 2022
    Managed customer inquiries, providing resolutions for issues related to orders, billing, and technical support through inbound calls, chats, and emails. Utilized specific client tools to maintain and update customer records.
  • Remote Customer Service

    Alorica · 2018 — 2020
    Engaged with customers daily, delivering friendly service and addressing questions. Operated a cash receipt system for tracking daily sales and inventory while maintaining software products, including webpages and databases. Enhanced customer issue tracking using Salesforce.

Skills & Expertise

Education

  • BS and MS in Marketing
    University of Texas at Dallas (UTD) · — — 2020