georgie P.

Georgie P. is a customer-focused support professional with over three years of experience in remote service desk environments. He has demonstrated proficiency in handling multi-channel client communications via live chat, email, phone, and SMS. Georgie's ability to manage concurrent conversations, resolve issues with accuracy and empathy, and maintain detailed client records is proven, especially within fully remote setups. He is well-versed in using CRM platforms and ticketing systems such as ConnectWise Manage and ZohoDesk to manage order and account workflows. As the Service Desk Coordinator at AthenaIT.ai, he adeptly administered client environments and supported cybersecurity tasks. Having worked in diverse settings, including customer service roles at Giant Arches Food Corp. (McDonald's), Georgie has developed strong written English communication skills. He is ready to start immediately, capable of committing to US business hours and shifting schedules, ensuring a consistently positive brand experience.